{"id":10936,"date":"2017-01-04T03:23:03","date_gmt":"2017-01-04T03:23:03","guid":{"rendered":"https:\/\/promotelabs.com\/blog\/?p=10936"},"modified":"2017-04-11T00:10:06","modified_gmt":"2017-04-11T04:10:06","slug":"help-desk-software-reviews-comparisons","status":"publish","type":"post","link":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/","title":{"rendered":"Help Desk Software Reviews &#038; Comparisons"},"content":{"rendered":"<p style=\"text-align: justify;\"><em><span style=\"color: #008000;\"><strong>Not all help desk software is created equal. Learn the pros\/cons, compare pricing, integrations and features before you buy.<\/strong><\/span><\/em><\/p>\n<p style=\"text-align: justify;\">Are you still trying to handle your customer service inquiries solely by traditional email? Or, worse yet, are you using a clunky, outdated help desk that seems more like a drag on your company than a boon? Or are you just looking for a stable solution that can grow in scale as your business grows? Whatever your reason for researching help desks, you\u2019re reading the right article &#8211; Help Desk Software Reviews &amp; Comparisons.<\/p>\n<p style=\"text-align: justify;\"><em><strong>Now here\u2019s the thing\u2026<\/strong><\/em><\/p>\n<p style=\"text-align: justify;\">[su_note note_color=&#8221;#d9f4d9&#8243; text_color=&#8221;#0b0c0c&#8221; radius=&#8221;0&#8243;]A help desk isn\u2019t just a way to manage your customer service inquiries. It\u2019s much more powerful than that.<\/p>\n<p style=\"text-align: justify;\"><strong>A good help desk platform can benefit you in these ways:<\/strong><\/p>\n<p style=\"text-align: justify;\">[su_list icon=&#8221;icon: long-arrow-right&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>Reduce manpower costs. That\u2019s because many help desk platforms come with automation tools that can do things like send out specific emails based on a trigger, or even suggest an article prospects can read to get the answers to their questions.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Quickly identify repeat issues. Many help desks have reporting tools that let you see what sorts of questions your prospects are asking, which questions aren\u2019t getting resolved, and how long it takes your team to answer tickets.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Automate triaging, escalation and prioritization. This means no more customers slipping through the cracks when they have urgent issues. A good help desk platform can ensure a ticket goes directly to the right person, and that it\u2019s handled fast.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Organize and monitor tickets from creation to resolution. This sort of transparency and organization helps ensure you provide top-quality care for your prospects and customers.[\/su_list][\/su_note]<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>In short, a good customer service desk can help your business grow by closing sales, offering prompt help, and solidifying customer loyalty.<\/strong><\/p>\n<p style=\"text-align: justify;\">However, not all help desks are created equal. Even small differences in features can have a big impact. For example, some business owners may not care whether a help desk integrates with social media, while others want to give their customers the ability to start tickets via Facebook and other platforms. It\u2019s just one feature, but it can really change the customer\u2019s experience with your company.<\/p>\n<p style=\"text-align: justify;\">So which help desks have the features you need at the price that agrees with your budget?<\/p>\n<p style=\"text-align: justify;\"><em>That\u2019s what you\u2019re about to find out. <\/em><\/p>\n<p style=\"text-align: justify;\"><strong>Below (links take you directly to reviews) you\u2019ll find that we\u2019ve reviewed and tested seven of the top help desk platforms, including:<\/strong><\/p>\n<p style=\"text-align: justify;\">[su_list icon=&#8221;icon: long-arrow-right&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<ul>\n<li><span style=\"text-decoration: underline;\"><a href=\"#FreshDesk-identifier\">FreshDesk<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#HappyFox-identifier\">HappyFox<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#HelpScout-identifier\">HelpScout<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#Intercom-identifier\">Intercom<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#Kayako-identifier\">Kayako<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#RhinoSupport-identifier\">RhinoSupport<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#ZenDesk-identifier\">ZenDesk<\/a><\/span><\/li>\n<\/ul>\n<\/ul>\n<p style=\"text-align: justify;\">[\/su_list]<\/p>\n<p style=\"text-align: justify;\">That\u2019s right, we\u2019ve gone through the testing and the trial and error so that you don\u2019t have to waste your time or money on a platform that\u2019s not right for you. Read on to find out how these solutions compare to one another\u2026<\/p>\n<p style=\"text-align: justify;\"><em><strong>Now,\u00a0let\u2019s take a look at some of the best hosting for WordPress\u2026<\/strong><\/em><br \/>\n[su_divider style=&#8221;double&#8221; divider_color=&#8221;#0a730d&#8221; link_color=&#8221;#287117&#8243; size=&#8221;2&#8243;]<br \/>\n<a name=\"FreshDesk-identifier\"><\/a><\/p>\n<h1 style=\"text-align: justify;\"><span style=\"color: #008000;\"><strong>FreshDesk &#8211; Help Desk Software Review<\/strong><\/span><\/h1>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\">FreshDesk<\/a> boasts over 80,000 customers around the world. But is it a good choice for you and your business?<\/p>\n<p style=\"text-align: justify;\"><strong>Take a look and decide for yourself&#8230;<br \/>\n<\/strong><strong><br \/>\n<\/strong><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/FreshDesk\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10962 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/FD-front.jpg\" alt=\"Fresh Desk Help Desk Software Review | DashBoard\" width=\"1096\" height=\"677\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Let\u2019s start with the key features\u2026<\/p>\n<h5 style=\"text-align: justify;\"><strong>Create Tickets <\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>(Communication Channels)<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Via email<\/strong>: Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Via web interface<\/strong>: Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Via social channels<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via phone<\/strong>: Yes (but it costs extra).<\/p>\n<p style=\"text-align: justify;\"><strong>Via chat<\/strong>: Yes.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Customer Self-Service\/Community<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>FAQ<\/strong>: Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Multi brand helpdesk support (FAQ\/Knowledgebase separate for each product<\/strong>): Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Widget embedding for FAQ, Ticket, Chat<\/strong>: Yes, via the Beacon Feedback widget, as <em>seen below<\/em>.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/FreshDesk\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10968 size-full aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/FD-widget.gif\" alt=\"Help Desk Software Reviews &amp; Comparisons\" width=\"950\" height=\"711\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">The advantage of using this widget is that you can embed your help desk features anywhere on your site. This means your prospect can get the help they need without ever leaving the page they\u2019re on.<\/p>\n<p style=\"text-align: justify;\">For example, maybe they\u2019re sitting on your sales page and they have pre-sale questions. If they leave your sales page in search of a help desk or contact button, they may get distracted. You might lose them. They\u2019ll leave the page, never to be seen again.<\/p>\n<p style=\"text-align: justify;\">But embed your chat window right into your sales page, and you\u2019ll boost conversions because you can close the sale without your prospects having to leave the sales page.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Data filter\/ Customer point on point tracking<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>External support: presales questions -potential buyers<\/strong>:\u00a0 Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Internal support <\/strong>(Ability to pass user data from inside app along with ticket to track which products customer has purchased. This is used to provide timely and correct support and advanced sales funnel):\u00a0\u00a0 Yes, this is available, but we didn\u2019t test it to see how well it works.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Platform<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Web<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Mobile app<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Voice (call center)<\/strong>: Yes<\/p>\n<h5 style=\"text-align: justify;\"><strong>Staff<\/strong><\/h5>\n<p><strong>Multiple agents<\/strong>: Yes. There is a cost per agent that runs from $15 for up to three agents for the most basic plan, to $70 per agent for the highest-tier plan. See the pricing section below for more information.<a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/FreshDesk\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10966 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/FD-price.jpg\" alt=\"FreshDesk Help Desk Software Reviews &amp; Comparisons.\" width=\"1105\" height=\"677\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Private FAQ\/knowledge base for internal use<\/strong>: Yes. This is a very useful feature to help train your staff.<\/p>\n<p style=\"text-align: justify;\"><strong>Agent performance tracking<\/strong>: Yes. Another useful feature, especially if you have several agents to monitor.<\/p>\n<p style=\"text-align: justify;\"><strong>Private notes\/ chat between agents<\/strong>: Yes. This is a good feature as it helps your agents approach certain issues in the same way. This gives your customers and prospects a better customer-service experience.<\/p>\n<p style=\"text-align: justify;\"><strong>Agent rating\/ Customer satisfaction survey<\/strong>: Yes. Here\u2019s another good way to track how well your agents are doing. This can help pinpoint places where you need to provide more training. It also helps boost overall staff performance, as agents who know they may be rated are likely to do a great job to get those high ratings.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Help Desk Reporting and Analytics<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Tag, tracking<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Automation rules<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Reporting<\/strong>: Yes.<\/p>\n<p style=\"text-align: justify;\">You can get a good sense of where your tickets are coming from, if they\u2019re getting resolved, and how in-depth the help is with FreshDesk\u2019s reporting. You\u2019ll also be able to track other important metrics, such as when most of your tickets are coming in (which will help you make staffing decisions).<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/FreshDesk\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10967 size-full aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/FD-report.png\" alt=\"FreshDesk\u2019s reporting\" width=\"1402\" height=\"834\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\">FreshDesk<\/a> also lets you look at what kind of tickets may be causing problems for your agents, customers and prospects. For example, if you have one type of question that comes in repeatedly, then you may want to expand your knowledge base or place the answer in multiple locations on your site.<\/p>\n<p style=\"text-align: justify;\">You can also look at your agents and how well they\u2019re performing. For example, you\u2019ll see which agents handle the high priority tickets, and which of them get good reviews from prospects. In turn, this helps you make decisions about training and promoting.<\/p>\n<p style=\"text-align: justify;\">You can even compare groups of agents, such as looking at how your pre-sale agents are doing versus your post-sale agents. And of course you can see how long it takes for your agents to respond to queries, which will again help you with staffing or training decisions.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Other Features, Usability, Price<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Remote control<\/strong> (to manage, access, and control a customer\u2019s computer from a remote point, giving remote diagnosis, and resolving any issue or complaint with little customer involvement): Yes, this is available through the LogMeIn Rescue App.<\/p>\n<p style=\"text-align: justify;\"><em>Note that the technician must have a Windows platform<\/em>, but the end user can have any platform. Also take note the app sends information back to the help desk, such as notes about total time spent logged in.<\/p>\n<p style=\"text-align: justify;\"><strong>Integration<\/strong>: Yes. <a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\">FreshDesk<\/a> integrates with over 50 popular apps and services, including Constant Contact, DropBox, Facebook, GitHub, Google Translate, Magento, InfusionSoft and much more.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/FreshDesk\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10963 size-full aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/FD-integration.jpg\" alt=\"FreshDesk integrates with...\" width=\"677\" height=\"731\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Ease of use<\/strong>: <a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\">FreshDesk<\/a> has a neat, easy-to-use interface.<\/p>\n<p style=\"text-align: justify;\"><strong>Check it out:<\/strong><\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/FreshDesk\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10965 size-full aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/FD-interface2.jpg\" alt=\"FreshBook Interface Help Desk Software Reviews &amp; Comparisons.\" width=\"900\" height=\"511\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Price<\/strong>: Ranges from $15 to $70 per month per agent, depending on the plan you select. Do note that you can take advantage of a free trial to see if FreshDesk is right for your business.<\/p>\n<p style=\"text-align: justify;\"><strong>Here are the five different plans and pricing levels:<\/strong><\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/FreshDesk\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10966 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/FD-price.jpg\" alt=\"FreshDesk Help Desk Software Reviews &amp; Comparisons.\" width=\"1105\" height=\"677\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Who can use it<\/strong>: Because of <a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\">FreshDesk<\/a>\u2019s powerful features and multi-tiered pricing, it\u2019s a great option for any small, medium or large business.<\/p>\n<h6 style=\"text-align: justify;\"><strong>Pros<\/strong>:<\/h6>\n<p style=\"text-align: justify;\">We really liked this help desk for the following reasons:<\/p>\n<p style=\"text-align: justify;\">[su_list icon=&#8221;icon: plus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>Loaded with features. This help desk has all the bells and whistles, so you\u2019re sure to find the features you need to suit your business.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Built-in forum. Another great feature, because it can cut down on support requests. That\u2019s because users can search the forum to see if their issue has already been addresses.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Built-in live chat. And since you can embed this anywhere on your site, your prospects and customers never need to click away from a page to get the help they need.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Built-in phone support. This does cost extra, but it\u2019s a very nice feature to have available.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Hover feature. When you\u2019re looking at all the tickets in your system, you can get the details of a particular ticket simply by hovering over the ticket. This is a nice touch and a great time-saving feature.[\/su_list]<\/li>\n<\/ul>\n<h6 style=\"text-align: justify;\"><strong>Cons<\/strong>:<\/h6>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\">FreshDesk<\/a> could use some improvements, here are the downsides:[su_list icon=&#8221;icon: minus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>Not very user-friendly for end users. That\u2019s because your prospects and customers are required to log in to view tickets.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Boring frontend interface. Obviously this isn\u2019t a deal breaker, but FreshDesk could use a fresh design and makeover to give it a more dynamic and polished look.[\/su_list]<\/li>\n<\/ul>\n<p>[su_note note_color=&#8221;#169016&#8243; text_color=&#8221;#feffff&#8221;]<em><strong>Do you want to check it out for yourself? If you\u2019d like to learn more about FreshDesk&#8217;s user interface, robust ticketing, or advanced gamification\u2026 check them out with their free trial by clicking the button below.<\/strong><\/em><\/p>\n<p style=\"text-align: center;\">[su_button url=&#8221;http:\/\/promotelabs.link\/FreshDesk&#8221; target=&#8221;blank&#8221; style=&#8221;flat&#8221; background=&#8221;#ffffff&#8221; color=&#8221;#14750f&#8221; size=&#8221;7&#8243; center=&#8221;yes&#8221;]<strong>Click to Learn More About FreshDesk<\/strong>[\/su_button]<br \/>\n[\/su_note]<\/p>\n<p style=\"text-align: justify;\">[su_divider style=&#8221;double&#8221; divider_color=&#8221;#0a730d&#8221; link_color=&#8221;#287117&#8243; size=&#8221;2&#8243;]<br \/>\n<a name=\"HappyFox-identifier\"><\/a><\/p>\n<h1 style=\"text-align: justify;\"><span style=\"color: #008000;\"><strong>Happy Fox\u00a0&#8211; Help Desk Software Review<\/strong><\/span><\/h1>\n<p style=\"text-align: justify;\">HappyFox prides itself on offering the power and flexibility to support a wide range of businesses around the globe. Let\u2019s take a look at their features to find out if the HappyFox help desk is a good choice for\u2026<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/HappyFox\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/HappyFox\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10982 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/HF-front.jpg\" width=\"1011\" height=\"706\" \/><\/a><\/p>\n<h5 style=\"text-align: justify;\"><strong>Create Tickets<\/strong><\/h5>\n<p><strong>(Communication Channels)<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Via email<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via web interface<\/strong>: Yes, via a login desk ticket submission form.<\/p>\n<p style=\"text-align: justify;\"><strong>Via social channels<\/strong>: Yes, via 3<sup>rd<\/sup> party integration.<\/p>\n<p style=\"text-align: justify;\"><strong>Via phone<\/strong>: Yes, this is available on some plans through 3<sup>rd<\/sup> party integration.<\/p>\n<p style=\"text-align: justify;\"><strong>Via chat<\/strong>: Yes, this is available via 3<sup>rd<\/sup> party integration with some plans.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Customer Self-Service\/Community<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>FAQ<\/strong>: Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Multi brand helpdesk support (FAQ\/Knowledgebase separate for each product<\/strong>): Yes. You can do this for up to 10 brands, depending on which plan you select.<\/p>\n<p style=\"text-align: justify;\"><strong>Widget embedding for FAQ, Ticket, Chat<\/strong>: Yes, you can create a contact widget on any page of your website. HappyFox offers this feature as a tabbed widget.<\/p>\n<p style=\"text-align: justify;\"><strong>Here\u2019s an example of what it looks like:<\/strong><\/p>\n<div style=\"width: 620px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-10936-1\" width=\"620\" height=\"598\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/HF-widget.mp4?_=1\" \/><a href=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/HF-widget.mp4\">https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/HF-widget.mp4<\/a><\/video><\/div>\n<p style=\"text-align: justify;\">Notice that it\u2019s very clearly labeled as \u201chelp,\u201d which makes it intuitive and user friendly.<\/p>\n<h5><strong>Data filter\/ Customer point on point tracking<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>External support: presales questions -potential buyers<\/strong>:\u00a0\u00a0 Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Internal support <\/strong>(Ability to pass user data from inside app along with ticket to track which products customer has purchased or used to provide timely and correct support and advanced sales funnel): Yes, this feature is available, although we didn\u2019t test it.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Platform<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Web<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Mobile app<\/strong>: Yes, for Android, Windows and IOS.<\/p>\n<p style=\"text-align: justify;\"><strong>Voice (call center)<\/strong>: Yes, this is available on select plans via 3<sup>rd<\/sup> party integration.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Staff<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Multiple agents<\/strong>: Yes, and there is a cost per agent. See the pricing information just a bit later for more information.<\/p>\n<p style=\"text-align: justify;\"><strong>Private FAQ\/knowledge base for internal use<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Agent performance tracking<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Private notes\/ chat between agents<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Agent rating\/ Customer satisfaction survey<\/strong>: Yes<\/p>\n<h5 style=\"text-align: justify;\"><strong>Help Desk Reporting and Analytics<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Tag, tracking<\/strong>: Yes, and this can be automated as well.<\/p>\n<p style=\"text-align: justify;\"><strong>Automation rules<\/strong>: Yes. HappyFox has what it calls \u201cSmart Rules,\u201d which results in the software automatically taking specific actions based on predefined conditions.<\/p>\n<p style=\"text-align: justify;\">For example, you can set up HappyFox to trigger notifications whenever a ticket hasn\u2019t been answered or resolved within a set period of time.<\/p>\n<p style=\"text-align: justify;\">Another example: you can have HappyFox assign a ticket to a specific agent, depending on conditions such as what type of help the prospect is seeking.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Other Features, Usability, Price<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Remote control<\/strong>: Yes, your agents can gain remote access to your end user\u2019s computer through the LogMeIn third-party app. However, this feature is only available with select plans.<\/p>\n<p style=\"text-align: justify;\">Integration: Yes, you can integrate HappyFox with many third-party apps. Take note, however, that app integration depends on which plan you select.<\/p>\n<p style=\"text-align: justify;\">For example, the basic plan lets you integrate social media, live chat and other features. However, you\u2019ll need to upgrade to different plan if you\u2019re interested in features such as phone integration or the ability to access a customer\u2019s desktop remotely.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-10981 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/HF-3rd-party-integration.jpg\" alt=\"HappyFox third-party app integrate \" width=\"1047\" height=\"622\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Ease of use<\/strong>:\u00a0 HappyFox has an interesting layout compared to some competitors. However, it is easy to set up and use.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/HappyFox\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/HappyFox\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10980 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/HappyFox-interface.png\" alt=\"HappyFox Interface Help Desk Software Reviews &amp; Comparisons.\" width=\"1816\" height=\"1149\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Price<\/strong>: As always, pricing varies according to the plan you select. It starts at $19 per month per staff (agent), and goes up to $79 per month per agent. The price varies according to plan, as well as whether you are paying monthly or annually.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/HappyFox\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/HappyFox\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10984 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/HF-price.jpg\" alt=\"HappyFox Prices Help Desk Software Reviews &amp; Comparisons\" width=\"994\" height=\"375\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Who can use it<\/strong>: This help desk is suitable for small, medium and large businesses. Indeed, HappyFox has many well-known clients such as Warner Brothers, Lowe\u2019s home improvement stores, the YWCA, Sennheiser and many more.<\/p>\n<h6 style=\"text-align: justify;\"><strong>Pros<\/strong>:<\/h6>\n<p style=\"text-align: justify;\">[su_list icon=&#8221;icon: plus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul>\n<ul>\n<li>What we really like about HappyFox is that it\u2019s feature-rich, easy to use, and has a fun interface.<\/li>\n<li>That makes it a good choice, because it\u2019s powerful enough for your business, yet it\u2019s also easy for your agents to learn how to use it.<\/li>\n<\/ul>\n<\/ul>\n<p>[\/su_list]<\/p>\n<h6><strong>Cons<\/strong>:<\/h6>\n<p>[su_list icon=&#8221;icon: minus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul>\n<li>The biggest downside of HappyFox is that it can get expensive once you start adding more agents and apps. So when you start comparing pricing, be sure you take into consideration exactly what you\u2019ll need in terms of agents and apps so that you can get an accurate idea of the price.<\/li>\n<li>Secondly, the other downside is that the widget format would be designed a little better. That\u2019s not a deal breaker, but you\u2019ll want to look at it to see if it meets your expectations.<\/li>\n<\/ul>\n<p>[\/su_list]<br \/>\n[su_note note_color=&#8221;#169016&#8243; text_color=&#8221;#feffff&#8221;]<em><strong>So is HappyFox right for you? Happy Fox has a free trial available and if you\u2019d like to learn more about HappyFox, the practical help desk and customer support software solution, check them out by clicking the button below.<\/strong><\/em><\/p>\n<p style=\"text-align: center;\">[su_button url=&#8221;https:\/\/www.happyfox.com\/&#8221; target=&#8221;blank&#8221; style=&#8221;flat&#8221; background=&#8221;#ffffff&#8221; color=&#8221;#14750f&#8221; size=&#8221;7&#8243; center=&#8221;yes&#8221;]<strong>Click to Learn More About HappyFox<\/strong>[\/su_button]<br \/>\n[\/su_note]<\/p>\n<p style=\"text-align: justify;\">[su_divider style=&#8221;double&#8221; divider_color=&#8221;#0a730d&#8221; link_color=&#8221;#287117&#8243; size=&#8221;2&#8243;]<br \/>\n<a name=\"HelpScout-identifier\"><\/a><\/p>\n<h1 style=\"text-align: justify;\"><span style=\"color: #008000;\"><strong>HelpScout &#8211; Help Desk Software Review<\/strong><\/span><\/h1>\n<p style=\"text-align: justify;\">The HelpScout help desk launched in 2011, and today it powers more than 5000 support teams in 70 countries. Will it suit the needs of your business too? Check out their features to learn more\u2026<\/p>\n<p style=\"text-align: justify;\"><a href=\" http:\/\/promotelabs.link\/HelpScout\" target=\"_blank\" rel=\" http:\/\/promotelabs.link\/HelpScout\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11377 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/HS-front.jpg\" alt=\"HelpScout review and comparison front dashboard\" width=\"800\" height=\"417\" \/><\/a><\/p>\n<h5 style=\"text-align: justify;\"><strong>Create Tickets<br \/>\n(Communication Channels)<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Via email<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via web interface<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Via social channels<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Via phone<\/strong>: Yes. This is available through third-party integration, and there is an extra cost associated with this feature.<\/p>\n<p style=\"text-align: justify;\"><strong>Via chat<\/strong>: Yes. This is available through third-party integration, and there is an extra cost associated with this feature.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Customer Self-Service\/Community<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>FAQ<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Multi brand helpdesk support (FAQ\/Knowledgebase separate for each product<\/strong>): Yes. You can offer up to three brands with the basic plans. If you need more, you can select a higher-tier plan and get more brands at an extra cost.<\/p>\n<p style=\"text-align: justify;\"><strong>Widget embedding for FAQ, Ticket, Chat<\/strong>: Yes. HelpScout offers a very powerful yet beautiful beacon-style widget.<\/p>\n<p style=\"text-align: justify;\">What sets HelpScout apart is that you can set up this beacon with automated suggestion rules. This means that when your web visitor is looking for something, your beacon will offer related articles and other content. In turn, this cuts down on customer service tickets, as your visitors will find the answers to this question through the beacon widget. It\u2019s a great way to provide a user-friendly experience while also cutting down on support requests.<\/p>\n<p style=\"text-align: justify;\"><strong>Here\u2019s what the beacon looks like:<\/strong><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-10994 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/HS-beacon.gif\" alt=\"\" width=\"756\" height=\"635\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Data filter\/ Customer point on point tracking<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>External support: presales questions -potential buyers<\/strong>:\u00a0 Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Internal support <\/strong>(Ability to pass user data from inside app along with ticket to track which products customer has purchased or used to provide timely and correct support and advanced sales funnel):\u00a0 Yes, though this function is limited.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Platform<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Web<\/strong>: Yes, but this platform is for support staff only.<\/p>\n<p style=\"text-align: justify;\"><strong>Mobile app<\/strong>: Yes, but currently only available on IOS platforms.<\/p>\n<p style=\"text-align: justify;\"><strong>Voice (call center)<\/strong>: Yes, this feature is available at an extra cost through third-party integration.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Staff<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Multiple agents<\/strong>: Yes. There is a cost per agent.<\/p>\n<p style=\"text-align: justify;\"><strong>Agent performance tracking<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Private notes\/ chat between agents<\/strong>: Yes<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11379 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/HS-interface.png\" alt=\"\" width=\"832\" height=\"490\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Agent rating\/ Customer satisfaction survey<\/strong>: Yes<\/p>\n<h5 style=\"text-align: justify;\"><strong>Help Desk Reporting and Analytics<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Tag, tracking<\/strong>: Yes, and these features are very good and powerful. For example, you can use tagging to categorize conversations or to trigger automations. Which brings us to the next point\u2026<\/p>\n<p style=\"text-align: justify;\"><strong>Automation rules<\/strong>: Yes, and these automations are time-saving, powerful and create a great customer service experience.<\/p>\n<p style=\"text-align: justify;\">You can set up simple \u201cif\/then\u201d workflow rules to trigger automations. For example, if a ticket is for a certain category or includes something specific within the subject line or body, you can assign this ticket to a particular agent.<\/p>\n<p style=\"text-align: justify;\">Another example: if a ticket includes a tag related to an outage, then you can send an automated or bulk response to that ticket. This saves a lot of time when you get a flood of requests due to something like a web outage or special sale.<\/p>\n<p style=\"text-align: justify;\"><strong>Reporting<\/strong>: Yes. HelpScout gives you the most important data at a glance, including busiest time of the day, most-used tags, which workflow rules are being triggered, most active customers, and more. Together, this information can help you make better staffing decisions and create automation rules to boost efficiency.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11381 size-full aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/HS-report.png\" alt=\"HelpScout reporting review\" width=\"705\" height=\"747\" \/><\/p>\n<h5 style=\"text-align: justify;\"><strong>Other Features, Usability, Price<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Remote control<\/strong>: No, remote access is not available.<\/p>\n<p style=\"text-align: justify;\"><strong>Integrations<\/strong>: Yes, HelpScout integrates with over 40 products, services and apps, including Slack, InfusionSoft, MailChimp, Magento, Zapier, KISSMetrics and many more.<\/p>\n<p style=\"text-align: justify;\"><a href=\" http:\/\/promotelabs.link\/HelpScout\" target=\"_blank\" rel=\" http:\/\/promotelabs.link\/HelpScout\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11378\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/HS-integration.jpg\" alt=\"help Scout apps\" width=\"430\" height=\"1085\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Ease of use<\/strong>:\u00a0 HelpScout is fairly easy to use. However, set up does require some knowledge of HTML and Javascript, especially if you want to install and customize features such as the beacon widget.<\/p>\n<p style=\"text-align: justify;\"><strong>Price<\/strong>: Prices range from $0 to $40 per user per month, depending on what you need. Take a look at the features you get with each plan:<\/p>\n<p style=\"text-align: justify;\"><a href=\" http:\/\/promotelabs.link\/HelpScout\" target=\"_blank\" rel=\" http:\/\/promotelabs.link\/HelpScout\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11380 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/HS-price.jpg\" width=\"800\" height=\"452\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Who can use it<\/strong>: HelpScout is tailored for small to medium sized businesses that focus on email support.<\/p>\n<p style=\"text-align: justify;\"><strong>Pros<\/strong>:<\/p>\n<p style=\"text-align: justify;\">Here\u2019s what we like about HelpScout:<\/p>\n<p>[su_list icon=&#8221;icon: plus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul>\n<li>Beautiful, customizable beacon-style FAQ widget. This widget lets you show relevant articles to your visitors, which greatly cuts down on the number of support tickets. Most widgets just show embedded contact forms. This widget shows relevant information. What\u2019s more, you can also customize the beacon for different pages and websites.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Unlimited messages and storage. This is a great feature if your customer service desk experiences heavy traffic.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Nice reporting, tagging and tracking. These features save time and help you make staffing decisions.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>40+ integrations. Better yet, many of these integrations are free and very useful.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<ul style=\"text-align: justify;\">\n<li>Agent rating and customer satisfaction surveying available. Again, this helps you make training and staffing decisions, and ensures your team is providing great care to your customers.<\/li>\n<\/ul>\n<\/ul>\n<p>[\/su_list]<\/p>\n<p style=\"text-align: justify;\"><strong>Cons<\/strong>:<\/p>\n<p>[su_list icon=&#8221;icon: minus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul>\n<li><del>The biggest downside of using HelpScout is that customers can only create tickets via email. During our tests we\u2019ve seen instances where a customer didn\u2019t receive a response because their email provider blocked it. Chances are, the customer assumes that the company simply didn\u2019t bother to reply. That reflects poorly on you and your company, and can even cost you business.<br \/>\n<\/del><strong>Update:<\/strong> \u00a0the solution for this is setting up\u00a0SPF, DKIM, DMARC, or \u00a0custom smtp settings and Google oAuth\u00a0 correctly according to HelpScout. \u00a0They are a bit complicated \u00a0we asked our admin to look into it and it took him a while to set it up so for a non-techie\u00a0person this is a lot to handle- you will need to \u00a0seek help from your hosting provider.<\/li>\n<\/ul>\n<p>[\/su_list]<\/p>\n<p style=\"text-align: justify;\"><strong>Bottom line:<\/strong> it would be great if HelpScout provides a help desk login, which would let customers check for a ticket response without relying solely on email.<\/p>\n<p><strong>Update:<\/strong> HelpScout reached out to us and suggested the following workarounds although we have not tried it.<\/p>\n<p style=\"text-align: justify;\"><em><strong>Quote from HelpScout&#8230;<\/strong><\/em><\/p>\n<p style=\"text-align: justify;\">[su_quote cite=&#8221;Help Scout&#8221;]There&#8217;s a third party WP plugin that will create the login portal you&#8217;re looking for: <a href=\"http:\/\/promotelabs.link\/SproutApp\" target=\"_blank\">Help Scout Desk by Sprout Apps<\/a><\/p>\n<p style=\"text-align: justify;\">Also, we have a Smooch integration that allows you to communicate directly in app, and also a bunch of other things like FB messenger and such: <a href=\"http:\/\/promotelabs.link\/SmoochHS\" target=\"_blank\">Smooch<\/a>. [\/su_quote]<\/p>\n<p style=\"text-align: center;\">Visit\u00a0<a href=\"https:\/\/sproutapps.co\/help-scout-desk-wordpress-plugin\/\" target=\"_blank\">Help Scout Desk by Sprout Apps<\/a>\u00a0 \u00a0<a href=\"http:\/\/promotelabs.link\/SproutApp\" target=\"_blank\"><span style=\"text-decoration: underline;\"><strong>Click Here<\/strong><\/span>\u00a0<\/a> \u00a0 | \u00a0 \u00a0Visit <a href=\"http:\/\/docs.helpscout.net\/article\/729-smooch\" target=\"_blank\">Smooch<\/a>\u00a0\u00a0<span style=\"text-decoration: underline;\"><a href=\"http:\/\/promotelabs.link\/SmoochHS\" target=\"_blank\"><strong>Click Here<\/strong><\/a><a href=\"https:\/\/sproutapps.co\/help-scout-desk-wordpress-plugin\/\" target=\"_blank\"><br \/>\n<\/a><\/span><\/p>\n<p>[su_note note_color=&#8221;#169016&#8243; text_color=&#8221;#feffff&#8221;]<em><strong>If you\u2019d like to learn more about HelpScout&#8217;s customer support tools or to get started for free, check them out by clicking the button below.<\/strong><\/em><\/p>\n<p style=\"text-align: center;\">[su_button url=&#8221;https:\/\/www.helpscout.net\/&#8221; target=&#8221;blank&#8221; style=&#8221;flat&#8221; background=&#8221;#ffffff&#8221; color=&#8221;#14750f&#8221; size=&#8221;7&#8243; center=&#8221;yes&#8221;]<strong>Click to Learn More About HelpScout<\/strong>[\/su_button]<br \/>\n[\/su_note]<\/p>\n<p style=\"text-align: justify;\">[su_divider style=&#8221;double&#8221; divider_color=&#8221;#0a730d&#8221; link_color=&#8221;#287117&#8243; size=&#8221;2&#8243;]<br \/>\n<a name=\"Intercom-identifier\"><\/a><\/p>\n<h1 style=\"text-align: justify;\"><span style=\"color: #008000;\"><strong>Intercom &#8211; Help Desk Software Review<\/strong><\/span><\/h1>\n<p style=\"text-align: justify;\">Intercom started in 2011 with a focus on providing a user-friendly support platform for businesses. Today they serve over 13,000 businesses around the world.<\/p>\n<p style=\"text-align: justify;\">Take a look below to see what Intercom offers you\u2026<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11008 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-front.jpg\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"900\" height=\"581\" \/><\/p>\n<h5 style=\"text-align: justify;\"><strong>Create Tickets <\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>(Communication Channels)<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Via email<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via web interface<\/strong>: No, there is no login desk submission form.<\/p>\n<p style=\"text-align: justify;\"><strong>Via social channels<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via phone<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Via chat<\/strong>: Yes<\/p>\n<h5 style=\"text-align: justify;\"><strong>Customer Self-Service\/Community<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>FAQ<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Multi brand helpdesk support (FAQ\/Knowledgebase separate for each product<\/strong>): No<\/p>\n<p style=\"text-align: justify;\"><strong>Widget embedding for FAQ, Ticket, Chat<\/strong>: Yes. They offer a beautiful beacon-style widget. However, the beacon widget is only available for live chat and offline messages.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"https:\/\/www.intercom.com\/\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11015 size-full aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-widget.gif\" alt=\"What's a beacon widget - Review\" width=\"552\" height=\"685\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">You can see a live example of this beacon in action at <a href=\"https:\/\/www.intercom.com\/\">https:\/\/www.intercom.com\/<\/a>.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Data filter\/ Customer point on point tracking<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>External support: presales questions -potential buyers<\/strong>:\u00a0\u00a0 Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Internal support <\/strong>(Ability to pass user data from inside app along with ticket to track which products customer has purchased or used to provide timely and correct support and advanced sales funnel): Yes, and Intercom does a great job with this feature.<\/p>\n<p style=\"text-align: justify;\">The reason why this feature is so powerful is because Intercom lets you track your customers through your sales funnel in a way no other traditional help desk can. In turn, this enables your support staff to provide a better customer service experience.<\/p>\n<p style=\"text-align: justify;\">For example, let\u2019s imagine you have a membership site. Intercom lets you see at a glance all the information you need to know about a customer, such as:[su_list icon=&#8221;icon: chevron-right&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>Their membership level.<\/li>\n<li>When they purchased their membership.<\/li>\n<li>How often they use their membership.[\/su_list]<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">You can get all this information and more without your support staff having to ask the customer.<\/p>\n<p style=\"text-align: justify;\"><strong>Take a look at this example:<\/strong><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11014 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-user-tracking.jpg\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"899\" height=\"531\" \/><\/p>\n<p style=\"text-align: justify;\">You can then segment your customers based on this information. You can send them targeted marketing information, follow ups, or even put them into a new sales funnel. So not only does Intercom offer a powerful way to provide support, it also help you with your back-end marketing.<\/p>\n<p style=\"text-align: justify;\">Those who offer SAAS solutions and similar will find these features particularly powerful and effective.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11012 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-reporting1.jpg\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"900\" height=\"461\" \/><\/p>\n<h5 style=\"text-align: justify;\"><strong>Platform<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Web<\/strong>: Yes, via a chat window.<\/p>\n<p style=\"text-align: justify;\"><strong>Mobile app<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Voice (call center)<\/strong>: No<\/p>\n<h5 style=\"text-align: justify;\"><strong>Staff<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Multiple agents<\/strong>: Yes, you can have an unlimited number of agents. See the pricing section below for more information.<\/p>\n<p style=\"text-align: justify;\"><strong>Private FAQ\/knowledge base for internal use<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Agent performance tracking<\/strong>: Yes, but it is very basic.<\/p>\n<p style=\"text-align: justify;\"><strong>Private notes\/ chat between agents<\/strong>:\u00a0 Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Agent rating\/ Customer satisfaction survey<\/strong>: No<\/p>\n<h5 style=\"text-align: justify;\"><strong>Help Desk Reporting and Analytics<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Tag, tracking<\/strong>: Yes. Intercom does a great job with this feature, as they offer group segmenting and precise targeting.<\/p>\n<p style=\"text-align: justify;\"><strong>Automation rules<\/strong>: Yes, they do this very well. They offer the ability to do tasks such as automatically assigning specific agents to certain types of tickets.<\/p>\n<p style=\"text-align: justify;\"><strong>Reporting<\/strong>: Yes. You can get a quick overview of important metrics such as when your help desk is busiest, and how long it takes to respond to inquiries.<\/p>\n<p style=\"text-align: justify;\"><strong><u><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11013 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-reporting2.jpg\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"690\" height=\"471\" \/><\/u><\/strong><\/p>\n<h5 style=\"text-align: justify;\"><strong>Other Features, Usability, Price<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Remote control<\/strong>: No, remote access is not available.<\/p>\n<p style=\"text-align: justify;\"><strong>Integrations<\/strong>: Yes, there are some available. Some of the most popular integrations include Facebook, GitHub, Stripe, WordPress and more.<\/p>\n<p style=\"text-align: justify;\"><strong>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11009 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-integration.jpg\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"900\" height=\"779\" \/><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Ease of use<\/strong>:\u00a0 While Intercom is powerful, using it does come with a learning curve. What\u2019s more, you do need to have some coding knowledge (such as HTML and javascript) in order to customize the beacon widget.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11010 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-interface.jpg\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"899\" height=\"525\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Price<\/strong>: Intercom offers three platforms that you can use individually, or integrate for a complete solution. These platforms include:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Acquire, which is where your support staff can chat with prospects.<\/li>\n<li>Engage, which is where you can send targeted messages to customers through email and in-app messages.<\/li>\n<li>Support, which is where your customers can ask their questions and receiving support.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Pricing starts at $49 per month each for the Acquire and Support platforms, and $53 per month for the Engage platform.<\/p>\n<p style=\"text-align: justify;\">Unlike other help desk platforms, Intercom does not charge a price per agent, and you can have unlimited agents. Instead, pricing is based on the number of people you track and communicate with. This automatically adjusts as your business grows and you start tracking more people.<\/p>\n<p style=\"text-align: justify;\"><strong>Who can use it<\/strong>: This is a great option for those offering SAAS, as well as anyone wanting to offer real-time chatting.<\/p>\n<h6 style=\"text-align: justify;\"><strong>Pros<\/strong>:<\/h6>\n<p style=\"text-align: justify;\">Here\u2019s what we like about Intercom:[su_list icon=&#8221;icon: plus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>Unique system with comprehensive customer tracking. This is one of Intercom\u2019s strongest selling points.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Beautiful beacon and chat window. These professional design touches inspire confidence in your prospects and customers.[\/su_list]<\/li>\n<\/ul>\n<h6 style=\"text-align: justify;\"><strong>Cons<\/strong>:<\/h6>\n<p style=\"text-align: justify;\">Here\u2019s what we don\u2019t like about Intercom:[su_list icon=&#8221;icon: minus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>Expensive, confusing and unclear pricing plans and terms. Because of its multiple platforms with multiple sliding-scale pricing, it can be confusing to easily do any pricing comparisons.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>May create a load on your support staff. That\u2019s because Intercom focuses on live chat, so users are going to expect instant responses. You\u2019ll need to have the staff available to effectively cover your desk during peak times.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Can be confusing to track conversations. That\u2019s because the system is based on \u201cchats\u201d rather than tickets.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>System runs slow at times. During our tests we had slow response times occasionally. Since you\u2019re doing live chats, you need this feature to be as fast as possible to offer timely help.[\/su_list]<\/li>\n<\/ul>\n<p>[su_note note_color=&#8221;#169016&#8243; text_color=&#8221;#feffff&#8221;]<em><strong>If you\u2019d like to learn more about Intercom\u2019s integrated knowledge base and help desk by getting started for free, check them out by clicking the button below. <\/strong><\/em><\/p>\n<p style=\"text-align: center;\">[su_button url=&#8221;https:\/\/www.intercom.com\/&#8221; target=&#8221;blank&#8221; style=&#8221;flat&#8221; background=&#8221;#ffffff&#8221; color=&#8221;#14750f&#8221; size=&#8221;7&#8243; center=&#8221;yes&#8221;]<strong>Click to Learn More About Intercom<\/strong>[\/su_button]<br \/>\n[\/su_note]<\/p>\n<p style=\"text-align: justify;\">[su_divider style=&#8221;double&#8221; divider_color=&#8221;#0a730d&#8221; link_color=&#8221;#287117&#8243; size=&#8221;2&#8243;]<br \/>\n<a name=\"Kayako-identifier\"><\/a><\/p>\n<h1 style=\"text-align: justify;\"><span style=\"color: #008000;\"><strong> Kayako &#8211; Help Desk Software Review<\/strong><\/span><\/h1>\n<p style=\"text-align: justify;\">Kayako started in 2001 as an answer to the boring, confusing and clunky support solutions that dominated the market. Today Kayako continues to focus on offering user-friendly solutions to over 131,000 customers.<\/p>\n<p style=\"text-align: justify;\"><strong>Let\u2019s look at their features to see if\u00a0Kayako is a good fit for your business\u2026<\/strong><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11019 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/K-front.jpg\" alt=\"Kayako \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"841\" height=\"521\" \/><\/p>\n<h5 style=\"text-align: justify;\"><strong>Create Tickets <\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>(Communication Channels)<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Via email<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via web interface<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via social channels<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via phone<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Via chat<\/strong>: Yes<\/p>\n<h5 style=\"text-align: justify;\"><strong>Customer Self-Service\/Community<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>FAQ<\/strong>: Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Multi brand helpdesk support (FAQ\/Knowledgebase separate for each product<\/strong>): Yes, on some select plans.<\/p>\n<p style=\"text-align: justify;\"><strong>Widget embedding for FAQ, Ticket, Chat<\/strong>: Yes, this is available for the live chat feature.<\/p>\n<p style=\"text-align: justify;\">Here\u2019s a look at the beacon-style widget:<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11024 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/K-widget.gif\" alt=\"Kayako \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"570\" height=\"559\" \/><\/p>\n<p style=\"text-align: justify;\">You can set up the Messenger to automatically point to useful resources, which cuts down on your customer support requests. If your support staff is offline, users can leave a message. If this particular customer has talked to your support staff before, then this new message is posted alongside other conversations for quick and easy referencing.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Data filter\/ Customer point on point tracking<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>External support: presales questions -potential buyers<\/strong>:\u00a0 Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Internal support <\/strong>(Ability to pass user data from inside app along with ticket to track which products customer has purchased or used to provide timely and correct support and advanced sales funnel):\u00a0 No.<\/p>\n<p style=\"text-align: center;\"><em>NOTE: Although we didn\u2019t test it, it may be possible to do this through a third-party integration with Zapier.<\/em><\/p>\n<h5 style=\"text-align: justify;\"><strong>Platform<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Web<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Mobile app<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Voice (call center)<\/strong>: No<\/p>\n<h5 style=\"text-align: justify;\"><strong>Staff<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Multiple agents<\/strong>: Yes. There is a cost per agent. See the pricing section just a bit later for more information.<\/p>\n<p style=\"text-align: justify;\"><strong>Private FAQ\/knowledge base for internal use<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Agent performance tracking<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Private notes\/ chat between agents<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Agent rating\/ Customer satisfaction survey<\/strong>: Yes<\/p>\n<h5 style=\"text-align: justify;\"><strong>Help Desk Reporting and Analytics<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Tag, tracking<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Automation rules<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Reporting<\/strong>: Yes. Kayako gives you a good overview of your help desk response times, what percent of cases were resolved during the first contact, when your help desk is busiest, and more.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11023 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/K-reporting.jpg\" alt=\"Kayako \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"800\" height=\"901\" \/><\/p>\n<h5 style=\"text-align: justify;\"><strong>Other Features, Usability, Price<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Remote control\/access to customer\u2019s computer:<\/strong> \u00a0No.<\/p>\n<p style=\"text-align: justify;\"><strong>Integrations<\/strong>: Yes, by integrating Kayako with Zapier, which gives you access to hundreds of popular apps and services such as Stripe, SalesForce and Slack.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11020 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/K-integration.jpg\" alt=\"Kayako \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"843\" height=\"653\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Ease of use<\/strong>:\u00a0 Kayako presents a very clean interface, but it\u2019s not entirely intuitive. Some items don\u2019t carry common labels, so you may find yourself clicking around to find what you need. That means you will need to set aside time to familiarize yourself with the interface and train your staff.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11021 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/K-interface.jpg\" alt=\"Kayako \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"900\" height=\"510\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Price<\/strong>: Kayako has three main plans, each of whose prices vary on two factors:<\/p>\n<ol style=\"text-align: justify;\">\n<li>Number of agents per month, as each plan is billed per agent, per month.<\/li>\n<li>Whether you get billed annually (which is less expensive) or choose a month-to-month billing options.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><strong>Who can use it<\/strong>: This help desk is suitable for any type of small business.<\/p>\n<h6 style=\"text-align: justify;\"><strong>Pros<\/strong>:<\/h6>\n<p>The things we liked most about Kayako is:<\/p>\n<p>[su_list icon=&#8221;icon: plus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul>\n<li>Live chat is built in for all plans.<\/li>\n<li>Integrating Kayako with Zapier allows for plenty of integration options<\/li>\n<\/ul>\n<p>[\/su_list]<\/p>\n<h6 style=\"text-align: justify;\"><strong>Cons<\/strong>:<\/h6>\n<p style=\"text-align: justify;\">We found two main downsides:[su_list icon=&#8221;icon: minus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>The uncommon labeling in the dashboard, which makes it less intuitive. For example, Kayako uses the label \u201ccase\u201d rather than the more commonly used label \u201cticket.\u201d If you\u2019re new to using a help desk, this likely won\u2019t present a problem for you. If you\u2019ve been using other solutions, then these uncommon labels may take some getting used to.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>The dashboard has a lot of gray text on a white background. This quickly fatigues the eyes, and it can be downright problematic for those who have problems reading low contrast text.[\/su_list]<\/li>\n<\/ul>\n<p>[su_note note_color=&#8221;#169016&#8243; text_color=&#8221;#feffff&#8221;]<em><strong>If you\u2019d like to learn more about Kayako\u2019s unified customer service platform or try them out free, check them out by clicking the button below. <\/strong><\/em><\/p>\n<p style=\"text-align: center;\">[su_button url=&#8221;https:\/\/www.kayako.com\/&#8221; target=&#8221;blank&#8221; style=&#8221;flat&#8221; background=&#8221;#ffffff&#8221; color=&#8221;#14750f&#8221; size=&#8221;7&#8243; center=&#8221;yes&#8221;]<strong>Click to Learn More About Kayako<\/strong>[\/su_button]<br \/>\n[\/su_note]<\/p>\n<p style=\"text-align: justify;\">[su_divider style=&#8221;double&#8221; divider_color=&#8221;#0a730d&#8221; link_color=&#8221;#287117&#8243; size=&#8221;2&#8243;]<br \/>\n<a name=\"RhinoSupport-identifier\"><\/a><\/p>\n<h1 style=\"text-align: justify;\"><span style=\"color: #008000;\"><strong>Rhino Support &#8211; Help Desk Software Review<\/strong><\/span><\/h1>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">RhinoSupport<\/a> is all about saving you time, by offering you a support platform that makes it as easy as possible for your support team to provide great customer service.<br \/>\n<strong>Take a look at the features below to see if <a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">RhinoSupport<\/a> is a good fit for you\u2026<\/strong><\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/rhinosupport\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11033 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/R-front.jpg\" alt=\"Help Desk Software Reviews &amp; Comparisons\" width=\"986\" height=\"732\" \/><\/a><\/p>\n<h5 style=\"text-align: justify;\"><strong>Create Tickets <\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>(Communication Channels)<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Via email<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via web interface<\/strong>: Yes, via a login desk ticket submission form.<\/p>\n<p style=\"text-align: justify;\"><strong>Via social channels<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Via phone<\/strong>: No, but <a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">RhinoSupport<\/a> said it is possible through third-party integration.<\/p>\n<p style=\"text-align: justify;\"><strong>Via chat<\/strong>: Yes<\/p>\n<h5 style=\"text-align: justify;\"><strong>Customer Self-Service\/Community<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>FAQ<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Multi brand helpdesk support (FAQ\/Knowledgebase separate for each product<\/strong>): Yes, up to five brands, depending on the plan you select.<\/p>\n<p style=\"text-align: justify;\"><strong>Widget embedding for FAQ, Ticket, Chat<\/strong>: Yes, this is available via a traditional tab-style widget as seen below.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/rhinosupport\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11036 size-full aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/R-tabbed-widget.png\" alt=\"Help Desk Software Reviews &amp; Comparisons\" width=\"683\" height=\"322\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Here\u2019s what the embedded widget looks like:<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/rhinosupport\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11031 size-full aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/R-embedded-widget.jpg\" alt=\"Help Desk Software Reviews &amp; Comparisons\" width=\"576\" height=\"600\" \/><\/a><\/p>\n<h5 style=\"text-align: justify;\"><strong>Data filter\/ Customer point on point tracking<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>External support: presales questions -potential buyers<\/strong>: Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Internal support <\/strong>(Ability to pass user data from inside app along with ticket to track which products customer has purchased or used to provide timely and correct support and advanced sales funnel): No<\/p>\n<h5 style=\"text-align: justify;\"><strong>Platform<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Web<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Mobile app<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Voice (call center)<\/strong>: No, it is not a built-in feature. However, this may be possible via a third-party integration, according to <a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">RhinoSupport<\/a>. (We didn\u2019t test this or investigate it further.)<\/p>\n<h5 style=\"text-align: justify;\"><strong>Staff<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Multiple agents<\/strong>: Yes. There is an unlimited agent plan available. Please see the pricing section later on for more information.<\/p>\n<p style=\"text-align: justify;\"><strong>Private FAQ\/knowledge base for internal use<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Agent performance tracking<\/strong>: Yes, but it is very basic.<\/p>\n<p style=\"text-align: justify;\"><strong>Private notes\/ chat between agents<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Agent rating\/ Customer satisfaction survey<\/strong>: No<\/p>\n<h5 style=\"text-align: justify;\"><strong>Help Desk Reporting and Analytics<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Tag, tracking<\/strong>: Yes, basic.<\/p>\n<p style=\"text-align: justify;\"><strong>Automation rules<\/strong>: Yes, basic.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Other Features, Usability, Price<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Remote control\/access:<\/strong> No<\/p>\n<p style=\"text-align: justify;\"><strong>Integration<\/strong>: No<\/p>\n<p style=\"text-align: justify;\"><strong>Ease of use<\/strong>: If you\u2019re looking for something easy to use with no learning curve, this is it. Across our testing, we found this to be one of the easiest help desks to set up and run. The interface is very intuitive and clean.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/rhinosupport\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11034 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/R-interface.png\" alt=\"Help Desk Software Reviews &amp; Comparisons\" width=\"1024\" height=\"683\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Price<\/strong>: Prices run from $47 to month to $197 per month depending on the plan you select. All except the most basic plan let you have an unlimited number of agents. <a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">You can also try any plan free for 15 days<\/a>.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/promotelabs.link\/rhinosupport\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11035\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/R-price.jpg\" alt=\"Rhino Support Help Desk Software Reviews &amp; Comparisons.\" width=\"983\" height=\"732\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Who can use it<\/strong>: This is a great option for an internet marketer, a start-up business, and any small business who does not need a sophisticated system. If you\u2019re looking for comprehensive app tracking, reporting and automation rules, then this isn\u2019t the right help desk for you. If you\u2019re looking for a straightforward help desk at a good price, then you\u2019ll want to consider <a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">RhinoSupport<\/a>.<\/p>\n<h6 style=\"text-align: justify;\"><strong>Pros<\/strong>:<\/h6>\n<p style=\"text-align: justify;\">There\u2019s a lot to like about\u00a0<a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">RhinoSupport<\/a>, including:\u00a0[su_list icon=&#8221;icon: plus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>Very simple, intuitive and clean interface that\u2019s easy to use.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Very affordable. The high-end plan is $97 per month, which is a great deal for unlimited agents.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>You get built in live chat at no extra cost.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>You get time-saving features, such as hovering over a ticket to read the contents, and the one-click replying.[\/su_list]<\/li>\n<\/ul>\n<h6 style=\"text-align: justify;\"><strong>Cons<\/strong>:<\/h6>\n<p style=\"text-align: justify;\">Here are the downsides of choosing <a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">RhinoSupport<\/a>:\u00a0[su_list icon=&#8221;icon: minus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>Reporting and tracking is very limited and weak. If you depend on these options for staffing and training decisions, you\u2019ll want to look elsewhere.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">RhinoSupport<\/a> doesn\u2019t offer you a live chat support option. When we contacted them, it took days to get a reply. However, the system is stable, so we only contacted them a few times over the years we used this platform.[\/su_list]<\/li>\n<\/ul>\n<p>[su_note note_color=&#8221;#169016&#8243; text_color=&#8221;#feffff&#8221;]<em><strong>If you\u2019d like to try Rhino Support\u2019s free trial or just learn more about Rhino Support&#8217;s simplistic, efficient and easy to use help desk system, check them out by clicking the button below. <\/strong><\/em><\/p>\n<p style=\"text-align: center;\">[su_button url=&#8221;http:\/\/promotelabs.link\/rhinosupport&#8221; target=&#8221;blank&#8221; style=&#8221;flat&#8221; background=&#8221;#ffffff&#8221; color=&#8221;#14750f&#8221; size=&#8221;7&#8243; center=&#8221;yes&#8221;]<strong>Click to Learn More About Rhino Support<\/strong>[\/su_button]<br \/>\n[\/su_note]<\/p>\n<p style=\"text-align: justify;\">[su_divider style=&#8221;double&#8221; divider_color=&#8221;#0a730d&#8221; link_color=&#8221;#287117&#8243; size=&#8221;2&#8243;]<br \/>\n<a name=\"ZenDesk-identifier\"><\/a><\/p>\n<h1 style=\"text-align: justify;\"><span style=\"color: #008000;\"><strong>ZenDesk &#8211; Help Desk Software Review<\/strong><\/span><\/h1>\n<p style=\"text-align: justify;\">If you\u2019ve spent any time at all seriously researching support desks, then you\u2019ve probably heard about ZenDesk. Question is, is ZenDesk a good fit for your business?<\/p>\n<p style=\"text-align: justify;\"><strong>Read on to find out\u2026<\/strong><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11038 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/ZD-front.jpg\" alt=\"Zen Desk \u2013 Help Desk Software Reviews &amp; Comparisons\" width=\"900\" height=\"546\" \/><\/p>\n<h5 style=\"text-align: justify;\"><strong>Create Tickets <\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>(Communication Channels)<\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Via email<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via web interface<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via social channels<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Via phone<\/strong>: Yes, but it costs extra.<\/p>\n<p style=\"text-align: justify;\"><strong>Via chat<\/strong>: Yes, but it costs extra.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Customer Self-Service\/Community<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>FAQ<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Multi brand helpdesk support (FAQ\/Knowledgebase separate for each product<\/strong>):\u00a0 Yes. With select plans you can support up to five brands. However, there is also an option to support an unlimited number of brands at an extra cost.<\/p>\n<p style=\"text-align: justify;\"><strong>Widget embedding for FAQ, Ticket, Chat<\/strong>: Yes, and it\u2019s very stylish (and similar to HelpScout in terms of professional design). You can even embed a live chat form (which costs extra).<\/p>\n<p style=\"text-align: justify;\">It\u2019s very clearly labeled and user-friendly, so your prospects and customers will have no problems identifying the widget and what it can do for them. While other help desks have beautiful beacon-style widgets, an inexperienced user may not always realize the beacon symbol is where they can get help. With ZenDesk, there is no question what the stylish widget does.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11043 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/ZD-widget.gif\" alt=\"Zen Desk \u2013 Help Desk Software Reviews &amp; Comparisons\" width=\"606\" height=\"492\" \/><\/p>\n<h5 style=\"text-align: justify;\"><strong>Data filter\/ Customer point on point tracking<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>External support: presales questions -potential buyers<\/strong>:\u00a0\u00a0 Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Internal support <\/strong>(Ability to pass user data from inside app along with ticket to track which products customer has purchased or used to provide timely and correct support and advanced sales funnel): Yes, but we didn\u2019t test this feature.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Platform<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Web<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Mobile app<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Voice (call center)<\/strong>: Yes, at an extra cost.<\/p>\n<h5 style=\"text-align: justify;\"><strong>Staff<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Multiple agents<\/strong>: Yes. Like most platforms, there is a cost per agent. See the pricing section a bit later for more information.<\/p>\n<p style=\"text-align: justify;\"><strong>Private FAQ\/knowledge base for internal use<\/strong>: Yes.<\/p>\n<p style=\"text-align: justify;\"><strong>Agent performance tracking<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Private notes\/ chat between agents<\/strong>: Yes<\/p>\n<p style=\"text-align: justify;\"><strong>Agent rating\/ Customer satisfaction survey<\/strong>: Yes<\/p>\n<h5 style=\"text-align: justify;\"><strong>Help Desk Reporting and Analytics<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Tag, tracking<\/strong>: Yes, very good.<\/p>\n<p style=\"text-align: justify;\"><strong>Automation rules<\/strong>: Yes, very comprehensive.<\/p>\n<p style=\"text-align: justify;\"><strong>Reporting<\/strong>: Yes. At a glance you can see the number of open tickets, the average time to respond, the number of tickets currently in the backlog and much more. ZenDesk gives you plenty of information to help you make smart training, staffing and other business decisions.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11042 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/ZD-reporting.png\" alt=\"Zen Desk \u2013 Help Desk Software Reviews &amp; Comparisons\" width=\"600\" height=\"567\" \/><\/p>\n<h5 style=\"text-align: justify;\"><strong>Other Features, Usability, Price<\/strong><\/h5>\n<p style=\"text-align: justify;\"><strong>Remote control\/access:<\/strong> Yes, which you can achieve by integrating with LogMeIn.<\/p>\n<p style=\"text-align: justify;\"><strong>Integrations<\/strong>: Yes. If you\u2019re looking for power and flexibility, look to ZenDesk. That\u2019s because they integrate with over 300 apps and services across a wide variety of categories, including productivity apps, IT and project management, ecommerce and CRM, analytics and reporting, chat and collaboration and more.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11039\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/ZD-integration.jpg\" alt=\"Zen Desk \u2013 Help Desk Software Reviews &amp; Comparisons\" width=\"900\" height=\"593\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Ease of use<\/strong>:\u00a0 Overall, ZenDesk has a clean interface and is easy to use. However, some sections don\u2019t have intuitive labels, so you will need to spend some time familiarizing yourself with the platform.<\/p>\n<p style=\"text-align: justify;\"><strong>Price<\/strong>: ZenDesk has a variety of plans so that you can choose the one that\u2019s right for your business. The platform starts for as little as $5 per month per agent, and it goes all the way up to the Enterprise plan which is $99 per month per agent.<\/p>\n<p style=\"text-align: center;\"><em>Note: You\u2019ll pay slightly more if you choose to get billed monthly rather than annually.<\/em><\/p>\n<p style=\"text-align: left;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11041\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/ZD-price.jpg\" alt=\"Zen Desk \u2013 Help Desk Software Reviews &amp; Comparisons\" width=\"963\" height=\"621\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Who can use it<\/strong>: Any small, medium or large business can use ZenDesk, as they have the power, flexibility and pricing plans to meet your needs.<\/p>\n<h6 style=\"text-align: justify;\"><strong>Pros<\/strong>:<\/h6>\n<p style=\"text-align: justify;\">Here\u2019s what we really like about ZenDesk:\u00a0[su_list icon=&#8221;icon: plus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul style=\"text-align: justify;\">\n<li>Loaded with features. ZenDesk has a lot of bells and whistles, especially if you choose the higher-tier plans. ZenDesk will grow with you as your business grows.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Powerful yet user-friendly. Even though ZenDesk is loaded with features, it still has a nice, clean interface that\u2019s easy to navigate.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Includes hover feature. You can see the contents of a ticket at a glance simply by hovering your mouse over the ticket, which is a convenient and time-saving feature.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>In-depth reporting. Not all plans include this feature, but those that do provide a lot of information to help you plan your business.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Beautiful, professional and useful beacon. Best of all, you can include your ticket submission, FAQ and live chat in this beacon (though adding live chat costs extra).<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Point and click frontend theme switcher. This means you can quickly and easily change the look and design of your help desk, even if you don\u2019t know much about coding.[\/su_list]<\/li>\n<\/ul>\n<h6 style=\"text-align: justify;\"><strong>Cons<\/strong>:<\/h6>\n<p style=\"text-align: justify;\">So what\u2019s the downside to using ZenDesk?<\/p>\n<p>\u00a0[su_list icon=&#8221;icon: minus-circle&#8221; icon_color=&#8221;#197d23&#8243;]<\/p>\n<ul>\n<li>It gets costly, especially if you\u2019re looking to add in a lot of features. But it is a good, stable solution.<\/li>\n<\/ul>\n<p>[\/su_list]<br \/>\n[su_note note_color=&#8221;#169016&#8243; text_color=&#8221;#feffff&#8221;]<em><strong>If you\u2019d like to learn more about Zen Desk&#8217;s reliable, flexible, and scalable help desk system, check them out by clicking the button below. <\/strong><\/em><\/p>\n<p style=\"text-align: center;\">[su_button url=&#8221;https:\/\/www.zendesk.com\/&#8221; target=&#8221;blank&#8221; style=&#8221;flat&#8221; background=&#8221;#ffffff&#8221; color=&#8221;#14750f&#8221; size=&#8221;7&#8243; center=&#8221;yes&#8221;]<strong>Click to Learn More About Zendesk<\/strong>[\/su_button]<br \/>\n[\/su_note]<\/p>\n<p style=\"text-align: justify;\">[su_divider style=&#8221;double&#8221; divider_color=&#8221;#0a730d&#8221; link_color=&#8221;#287117&#8243; size=&#8221;2&#8243;]<\/p>\n<h1 style=\"text-align: justify;\"><strong>Conclusion<\/strong><\/h1>\n<p>We would just like to mention that we\u2019ve used Help Scout ourselves for about a year and really like them, in fact we use them on all our sites now.<\/p>\n<p>The help desk software Kayako and Rhino support were both used on our sites in the past (for many years) and we did like them as well at the time but as our business needs changed we switched to Help Scout.<\/p>\n<p>We have business partners who use and like FreshDesk so it&#8217;s really what is best for your individual business needs. These reviews are created so you can make a well-informed decision to what\u2019s best for you and your profit margins.<\/p>\n<p>As mentioned in the beginning, there is no \u201cone size fits all\u201d solution. But the good news is that there is a help desk solution that\u2019s perfect for your needs and your budget\u2026\u00a0<strong>And you just learned about seven of the best help desks on the market<\/strong><\/p>\n<p style=\"text-align: justify;\">Ready to learn more? Click on your choice right now:[su_table]<\/p>\n<table>\n<tbody>\n<tr>\n<td>\n<p><figure id=\"attachment_11048\" aria-describedby=\"caption-attachment-11048\" style=\"width: 200px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/FreshDesk\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11048 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/FreshDesk-Logo.jpg\" alt=\"FreshDesk\" width=\"200\" height=\"200\" \/><\/a><figcaption id=\"caption-attachment-11048\" class=\"wp-caption-text\"><a href=\"http:\/\/promotelabs.link\/FreshDesk\" target=\"_blank\">Learn More | FreshDesk<\/a><\/figcaption><\/figure><\/td>\n<td>\n<p><figure id=\"attachment_11049\" aria-describedby=\"caption-attachment-11049\" style=\"width: 200px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/www.happyfox.com\" target=\"_blank\" rel=\"www.happyfox.com\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11049 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/HappyFox_Logo.jpg\" alt=\"HappyFox\" width=\"200\" height=\"200\" \/><\/a><figcaption id=\"caption-attachment-11049\" class=\"wp-caption-text\"><a href=\"http:\/\/www.happyfox.com\" target=\"_blank\">Learn More | HappyFox<\/a><\/figcaption><\/figure><\/td>\n<td>\n<p><figure id=\"attachment_11443\" aria-describedby=\"caption-attachment-11443\" style=\"width: 200px\" class=\"wp-caption alignnone\"><a href=\" http:\/\/promotelabs.link\/HelpScout\" target=\"_blank\" rel=\" http:\/\/promotelabs.link\/HelpScout\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11443 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/HelpScout_Logo_Rebrand.jpg\" alt=\"New HelpScout Logo\" width=\"200\" height=\"200\" \/><\/a><figcaption id=\"caption-attachment-11443\" class=\"wp-caption-text\"><a href=\" http:\/\/promotelabs.link\/HelpScout\" target=\"_blank\">Learn More | HelpScout<\/a><\/figcaption><\/figure><\/td>\n<td>\n<p><figure id=\"attachment_11053\" aria-describedby=\"caption-attachment-11053\" style=\"width: 200px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/www.intercom.com\" target=\"_blank\" rel=\"http:\/\/www.intercom.com\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11053 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/Intercom.jpg\" alt=\"Learn | HelpScout\" width=\"200\" height=\"200\" \/><\/a><figcaption id=\"caption-attachment-11053\" class=\"wp-caption-text\"><a href=\"http:\/\/www.intercom.com\" target=\"_blank\">Learn More | Intercom<\/a><\/figcaption><\/figure><\/td>\n<\/tr>\n<tr>\n<td>\n<p><figure id=\"attachment_11056\" aria-describedby=\"caption-attachment-11056\" style=\"width: 200px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/www.kayako.com\" target=\"_blank\" rel=\"http:\/\/www.kayako.com\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11056 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/Kayako.jpg\" alt=\"Learn | Kayako\" width=\"200\" height=\"200\" \/><\/a><figcaption id=\"caption-attachment-11056\" class=\"wp-caption-text\"><a href=\"http:\/\/www.kayako.com\" target=\"_blank\">Learn More | Kayako<\/a><\/figcaption><\/figure><\/td>\n<td>\n<p><figure id=\"attachment_11057\" aria-describedby=\"caption-attachment-11057\" style=\"width: 200px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\" rel=\"http:\/\/promotelabs.link\/rhinosupport\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11057 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/RhinoSupport.jpg\" alt=\"Learn | RhinoSupport\" width=\"200\" height=\"200\" \/><\/a><figcaption id=\"caption-attachment-11057\" class=\"wp-caption-text\"><a href=\"http:\/\/promotelabs.link\/rhinosupport\" target=\"_blank\">Learn More | RhinoSupport<\/a><\/figcaption><\/figure><\/td>\n<td>\n<p><figure id=\"attachment_11058\" aria-describedby=\"caption-attachment-11058\" style=\"width: 200px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/www.zendesk.com\" target=\"_blank\" rel=\"http:\/\/www.zendesk.com\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11058 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2017\/01\/ZenDesk.jpg\" alt=\"Learn | ZenDesk\" width=\"200\" height=\"200\" \/><\/a><figcaption id=\"caption-attachment-11058\" class=\"wp-caption-text\"><a href=\"http:\/\/www.zendesk.com\" target=\"_blank\">Learn More | ZenDesk<\/a><\/figcaption><\/figure><\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n","protected":false},"excerpt":{"rendered":"<p>Not all help desk software is created equal. Learn the pros\/cons, compare pricing, integrations and features before you buy. Are you still trying to handle your customer service inquiries solely by traditional email? Or, worse yet, are you using a clunky, outdated help desk that seems more like a drag on your company than a [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":11017,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[52,40],"tags":[],"class_list":["post-10936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured-reviews","category-review-and-feature-guides","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Desk Software Reviews &amp; Comparisons | PromoteLabs Blog<\/title>\n<meta name=\"description\" content=\"Not all help desk software is created equal. Learn the pros\/cons, compare pricing, integrations and features before you buy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Desk Software Reviews &amp; Comparisons | PromoteLabs Blog\" \/>\n<meta property=\"og:description\" content=\"Not all help desk software is created equal. Learn the pros\/cons, compare pricing, integrations and features before you buy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/\" \/>\n<meta property=\"og:site_name\" content=\"PromoteLabs Blog\" \/>\n<meta property=\"article:published_time\" content=\"2017-01-04T03:23:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-04-11T04:10:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/HelpDesk-Reviews.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Corena Golliver\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Corena Golliver\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"36 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/\"},\"author\":{\"name\":\"Corena Golliver\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#\\\/schema\\\/person\\\/8da6f13f0666938f6fe816d3bc4eea0b\"},\"headline\":\"Help Desk Software Reviews &#038; Comparisons\",\"datePublished\":\"2017-01-04T03:23:03+00:00\",\"dateModified\":\"2017-04-11T04:10:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/\"},\"wordCount\":7149,\"commentCount\":1,\"image\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/HelpDesk-Reviews.png\",\"articleSection\":[\"Featured Reviews\",\"Review And Feature Guides\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/\",\"url\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/\",\"name\":\"Help Desk Software Reviews & Comparisons | PromoteLabs Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/HelpDesk-Reviews.png\",\"datePublished\":\"2017-01-04T03:23:03+00:00\",\"dateModified\":\"2017-04-11T04:10:06+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#\\\/schema\\\/person\\\/8da6f13f0666938f6fe816d3bc4eea0b\"},\"description\":\"Not all help desk software is created equal. Learn the pros\\\/cons, compare pricing, integrations and features before you buy.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/#primaryimage\",\"url\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/HelpDesk-Reviews.png\",\"contentUrl\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/HelpDesk-Reviews.png\",\"width\":1200,\"height\":600,\"caption\":\"Intercom \u2013 Help Desk Software Reviews & Comparisons\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/help-desk-software-reviews-comparisons\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help Desk Software Reviews &#038; Comparisons\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/\",\"name\":\"PromoteLabs Blog\",\"description\":\"The Art &amp; Science of Better Marketing\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#\\\/schema\\\/person\\\/8da6f13f0666938f6fe816d3bc4eea0b\",\"name\":\"Corena Golliver\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2aa266de74e2074f5d4727e2c157fcc9e897224de7ce72a7412b71ed79c2e69f?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2aa266de74e2074f5d4727e2c157fcc9e897224de7ce72a7412b71ed79c2e69f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2aa266de74e2074f5d4727e2c157fcc9e897224de7ce72a7412b71ed79c2e69f?s=96&d=mm&r=g\",\"caption\":\"Corena Golliver\"},\"url\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/author\\\/corenagolliver\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Help Desk Software Reviews & Comparisons | PromoteLabs Blog","description":"Not all help desk software is created equal. Learn the pros\/cons, compare pricing, integrations and features before you buy.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/","og_locale":"en_US","og_type":"article","og_title":"Help Desk Software Reviews & Comparisons | PromoteLabs Blog","og_description":"Not all help desk software is created equal. Learn the pros\/cons, compare pricing, integrations and features before you buy.","og_url":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/","og_site_name":"PromoteLabs Blog","article_published_time":"2017-01-04T03:23:03+00:00","article_modified_time":"2017-04-11T04:10:06+00:00","og_image":[{"width":1200,"height":600,"url":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/HelpDesk-Reviews.png","type":"image\/png"}],"author":"Corena Golliver","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Corena Golliver","Est. reading time":"36 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/#article","isPartOf":{"@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/"},"author":{"name":"Corena Golliver","@id":"https:\/\/promotelabs.com\/blog\/#\/schema\/person\/8da6f13f0666938f6fe816d3bc4eea0b"},"headline":"Help Desk Software Reviews &#038; Comparisons","datePublished":"2017-01-04T03:23:03+00:00","dateModified":"2017-04-11T04:10:06+00:00","mainEntityOfPage":{"@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/"},"wordCount":7149,"commentCount":1,"image":{"@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/#primaryimage"},"thumbnailUrl":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/HelpDesk-Reviews.png","articleSection":["Featured Reviews","Review And Feature Guides"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/","url":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/","name":"Help Desk Software Reviews & Comparisons | PromoteLabs Blog","isPartOf":{"@id":"https:\/\/promotelabs.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/#primaryimage"},"image":{"@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/#primaryimage"},"thumbnailUrl":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/HelpDesk-Reviews.png","datePublished":"2017-01-04T03:23:03+00:00","dateModified":"2017-04-11T04:10:06+00:00","author":{"@id":"https:\/\/promotelabs.com\/blog\/#\/schema\/person\/8da6f13f0666938f6fe816d3bc4eea0b"},"description":"Not all help desk software is created equal. Learn the pros\/cons, compare pricing, integrations and features before you buy.","breadcrumb":{"@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/#primaryimage","url":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/HelpDesk-Reviews.png","contentUrl":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/HelpDesk-Reviews.png","width":1200,"height":600,"caption":"Intercom \u2013 Help Desk Software Reviews & Comparisons"},{"@type":"BreadcrumbList","@id":"https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/promotelabs.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Help Desk Software Reviews &#038; Comparisons"}]},{"@type":"WebSite","@id":"https:\/\/promotelabs.com\/blog\/#website","url":"https:\/\/promotelabs.com\/blog\/","name":"PromoteLabs Blog","description":"The Art &amp; Science of Better Marketing","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/promotelabs.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/promotelabs.com\/blog\/#\/schema\/person\/8da6f13f0666938f6fe816d3bc4eea0b","name":"Corena Golliver","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/2aa266de74e2074f5d4727e2c157fcc9e897224de7ce72a7412b71ed79c2e69f?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/2aa266de74e2074f5d4727e2c157fcc9e897224de7ce72a7412b71ed79c2e69f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2aa266de74e2074f5d4727e2c157fcc9e897224de7ce72a7412b71ed79c2e69f?s=96&d=mm&r=g","caption":"Corena Golliver"},"url":"https:\/\/promotelabs.com\/blog\/author\/corenagolliver\/"}]}},"_links":{"self":[{"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/posts\/10936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/comments?post=10936"}],"version-history":[{"count":0,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/posts\/10936\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/media\/11017"}],"wp:attachment":[{"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/media?parent=10936"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/categories?post=10936"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/tags?post=10936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}