{"id":11095,"date":"2017-01-14T06:08:30","date_gmt":"2017-01-14T06:08:30","guid":{"rendered":"https:\/\/promotelabs.com\/blog\/?p=11095"},"modified":"2026-11-07T22:50:49","modified_gmt":"2026-11-08T03:50:49","slug":"intercom-help-desk-software-review","status":"publish","type":"post","link":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/","title":{"rendered":"Intercom | Help Desk Software Review"},"content":{"rendered":"<div class=\"plb\">\n<style>.plb{font-size:18px;line-height:1.75;color:#1f2937}.plb h2{font-size:30px;line-height:1.25;margin:44px 0 14px;color:#0b1726;font-weight:800}.plb h3{font-size:22px;line-height:1.3;margin:28px 0 10px;color:#0b1726;font-weight:800}.plb p{margin:0 0 18px}.plb ul,.plb ol{margin:0 0 20px 22px}.plb li{margin:0 0 10px}.plb a{color:#1a8f3c;text-decoration:underline;text-underline-offset:3px}.plb .qa{background:#f1fbf4;border:1px solid #bfe8cc;border-left:5px solid #2ca749;border-radius:12px;padding:18px 22px;margin:4px 0 30px}.plb .qa b.l{display:block;color:#1a8f3c;font-size:13px;letter-spacing:.14em;margin-bottom:6px}.plb .qa p{margin:0}.plb table{width:100%;border-collapse:collapse;margin:8px 0 26px;font-size:16px}.plb th{background:#0b1726;color:#fff;text-align:left;padding:12px 14px}.plb td{border-bottom:1px solid #e5e7eb;padding:12px 14px;vertical-align:top}.plb tr:nth-child(even) td{background:#f8fafc}.plb .gift{display:flex;gap:20px;align-items:center;background:radial-gradient(600px 220px at 85% -40px,rgba(57,212,102,.35),rgba(11,23,38,0) 70%),#0b1726;border-radius:16px;padding:22px 24px;margin:30px 0;color:#e8eef6}.plb .gift img{width:120px;height:auto;border-radius:10px;flex:0 0 120px}.plb .gift b.t{display:block;color:#fff;font-size:21px;line-height:1.3;margin-bottom:6px}.plb .gift span.s{display:block;color:#c9d4e2;font-size:16px;line-height:1.55;margin-bottom:12px}.plb .gift a.g{display:inline-block;background:#2ca749 linear-gradient(180deg,#45d96d,#25a748);color:#fff!important;font-weight:800;font-size:16px;padding:11px 20px;border-radius:999px;text-decoration:none!important}.plb .note{color:#6b7280;font-size:15px;margin:0 0 22px}.plb .faq h3{font-size:20px;margin:22px 0 6px}@media(max-width:640px){.plb{font-size:17px}.plb h2{font-size:25px}.plb .gift{flex-direction:column;align-items:flex-start}.plb .gift img{width:100%;max-width:280px}}<\/style>\n<p class=\"note\">Updated for 2027 by the PromoteLabs team. The 2027 summary below is current; our original review follows it.<\/p>\n<div class=\"qa\"><b class=\"l\">QUICK ANSWER<\/b><\/p>\n<p>Intercom is an AI-first customer service platform built around Fin, its AI agent. Seats cost $29, $85 or $132 per person a month billed yearly, and Fin charges $0.99 for each conversation it resolves. In 2026 the company renamed itself Fin and agreed to be acquired by Salesforce, while the Intercom help desk product keeps its name.<\/p>\n<\/div>\n<h2>Intercom in 2027 at a glance<\/h2>\n<table>\n<tbody>\n<tr>\n<td><b>Essential<\/b><\/td>\n<td>$29 per seat\/month billed yearly ($39 monthly)<\/td>\n<\/tr>\n<tr>\n<td><b>Advanced<\/b><\/td>\n<td>$85 per seat\/month billed yearly, includes 20 lite seats<\/td>\n<\/tr>\n<tr>\n<td><b>Expert<\/b><\/td>\n<td>$132 per seat\/month billed yearly, includes 50 lite seats<\/td>\n<\/tr>\n<tr>\n<td><b>Fin AI Agent<\/b><\/td>\n<td>$0.99 per resolution<\/td>\n<\/tr>\n<tr>\n<td><b>Company news<\/b><\/td>\n<td>Renamed Fin in May 2026; Salesforce agreed to buy it in June 2026<\/td>\n<\/tr>\n<tr>\n<td><b>Best for<\/b><\/td>\n<td>Teams that want AI to answer a large share of support questions<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>What has changed since our original review<\/h2>\n<ul>\n<li>Intercom now centers on Fin, its AI agent, priced per resolved conversation.<\/li>\n<li>The company rebranded to Fin in May 2026, and Salesforce signed a deal to acquire it in June 2026. Existing Intercom logins and contracts continue.<\/li>\n<li>Plans are now Essential, Advanced and Expert, priced per seat.<\/li>\n<\/ul>\n<p class=\"note\">Prices are as listed in late 2026. Plans may change after the Salesforce deal closes, so check intercom.com\/pricing.<\/p>\n<h2>Our original Intercom review<\/h2>\n<\/div>\n<p><span style=\"color: #008000;\"><em><strong>Intercom started in 2011 with a focus on providing a user-friendly support platform for businesses. Today they serve over 13,000 businesses around the world.<\/strong><\/em><\/span><\/p>\n<p>Take a look below to see what Intercom offers you\u2026<a href=\" http:\/\/promotelabs.link\/Intercom\" target=\"_blank\" rel=\" http:\/\/promotelabs.link\/Intercom\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11008 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-front.jpg\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" srcset=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-front.jpg 900w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-front-300x194.jpg 300w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-front-768x496.jpg 768w\" alt=\"Intercom Help Desk Software \" width=\"900\" height=\"581\" \/><\/a><\/p>\n<h5><strong>CREATE TICKETS<\/strong><\/h5>\n<p><strong>(Communication Channels)<\/strong><\/p>\n<p><strong>Via email<\/strong>: Yes<\/p>\n<p><strong>Via web interface<\/strong>: No, there is no login desk submission form.<\/p>\n<p><strong>Via social channels<\/strong>: Yes<\/p>\n<p><strong>Via phone<\/strong>: No<\/p>\n<p><strong>Via chat<\/strong>: Yes<\/p>\n<h5><strong>CUSTOMER SELF-SERVICE\/COMMUNITY<\/strong><\/h5>\n<p><strong>FAQ<\/strong>: No<\/p>\n<p><strong>Multi brand helpdesk support (FAQ\/Knowledgebase separate for each product<\/strong>): No<\/p>\n<p><strong>Widget embedding for FAQ, Ticket, Chat<\/strong>: Yes. They offer a beautiful beacon-style widget. However, the beacon widget is only available for live chat and offline messages.<\/p>\n<p><a href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"https:\/\/www.intercom.com\/\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11015 size-full aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-widget.gif\" alt=\"What's a beacon widget - Review\" width=\"552\" height=\"685\" \/><\/a><\/p>\n<p>You can see a live example of this beacon in action at <a href=\"https:\/\/www.intercom.com\/\">https:\/\/www.intercom.com\/<\/a>.<\/p>\n<h5><strong>DATA FILTER\/ CUSTOMER POINT ON POINT TRACKING<\/strong><\/h5>\n<p><strong>External support: presales questions -potential buyers<\/strong>:\u00a0\u00a0 Yes.<\/p>\n<p><strong>Internal support <\/strong>(Ability to pass user data from inside app along with ticket to track which products customer has purchased or used to provide timely and correct support and advanced sales funnel): Yes, and Intercom does a great job with this feature.<\/p>\n<p>The reason why this feature is so powerful is because Intercom lets you track your customers through your sales funnel in a way no other traditional help desk can. In turn, this enables your support staff to provide a better customer service experience.<\/p>\n<p>For example, let\u2019s imagine you have a membership site. Intercom lets you see at a glance all the information you need to know about a customer, such as:<\/p>\n<div class=\"su-list su-list-style-\">\n<ul>\n<li><i class=\"fa fa-chevron-right\"><\/i>Their membership level.<\/li>\n<li><i class=\"fa fa-chevron-right\"><\/i>When they purchased their membership.<\/li>\n<li><i class=\"fa fa-chevron-right\"><\/i>How often they use their membership.<\/li>\n<\/ul>\n<\/div>\n<p>You can get all this information and more without your support staff having to ask the customer.<\/p>\n<p><strong>Take a look at this example:<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11014 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-user-tracking.jpg\" sizes=\"auto, (max-width: 899px) 100vw, 899px\" srcset=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-user-tracking.jpg 899w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-user-tracking-300x177.jpg 300w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-user-tracking-768x454.jpg 768w\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"899\" height=\"531\" \/><\/p>\n<p>You can then segment your customers based on this information. You can send them targeted marketing information, follow ups, or even put them into a new sales funnel. So not only does Intercom offer a powerful way to provide support, it also help you with your back-end marketing.<\/p>\n<p>Those who offer SAAS solutions and similar will find these features particularly powerful and effective.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11012 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-reporting1.jpg\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" srcset=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-reporting1.jpg 900w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-reporting1-300x154.jpg 300w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-reporting1-768x393.jpg 768w\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"900\" height=\"461\" \/><\/p>\n<h5><strong>PLATFORM<\/strong><\/h5>\n<p><strong>Web<\/strong>: Yes, via a chat window.<\/p>\n<p><strong>Mobile app<\/strong>: Yes<\/p>\n<p><strong>Voice (call center)<\/strong>: No<\/p>\n<h5><strong>STAFF<\/strong><\/h5>\n<p><strong>Multiple agents<\/strong>: Yes, you can have an unlimited number of agents. See the pricing section below for more information.<\/p>\n<p><strong>Private FAQ\/knowledge base for internal use<\/strong>: No<\/p>\n<p><strong>Agent performance tracking<\/strong>: Yes, but it is very basic.<\/p>\n<p><strong>Private notes\/ chat between agents<\/strong>:\u00a0 Yes<\/p>\n<p><strong>Agent rating\/ Customer satisfaction survey<\/strong>: No<\/p>\n<h5><strong>HELP DESK REPORTING AND ANALYTICS<\/strong><\/h5>\n<p><strong>Tag, tracking<\/strong>: Yes. Intercom does a great job with this feature, as they offer group segmenting and precise targeting.<\/p>\n<p><strong>Automation rules<\/strong>: Yes, they do this very well. They offer the ability to do tasks such as automatically assigning specific agents to certain types of tickets.<\/p>\n<p><strong>Reporting<\/strong>: Yes. You can get a quick overview of important metrics such as when your help desk is busiest, and how long it takes to respond to inquiries.<\/p>\n<p><strong><u><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11013 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-reporting2.jpg\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" srcset=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-reporting2.jpg 690w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-reporting2-300x205.jpg 300w\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"690\" height=\"471\" \/><\/u><\/strong><\/p>\n<h5><strong>OTHER FEATURES, USABILITY, PRICE<\/strong><\/h5>\n<p><strong>Remote control<\/strong>: No, remote access is not available.<\/p>\n<p><strong>Integrations<\/strong>: Yes, there are some available. Some of the most popular integrations include Facebook, GitHub, Stripe, WordPress and more.<\/p>\n<p><strong>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11009 aligncenter\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-integration.jpg\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" srcset=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-integration.jpg 900w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-integration-300x260.jpg 300w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-integration-768x665.jpg 768w\" alt=\"Intercom \u2013 Help Desk Software Reviews &amp; Comparisons.\" width=\"900\" height=\"779\" \/><\/strong><\/p>\n<p><strong>Ease of use<\/strong>:\u00a0 While Intercom is powerful, using it does come with a learning curve. What\u2019s more, you do need to have some coding knowledge (such as HTML and javascript) in order to customize the beacon widget.<\/p>\n<p><a href=\" http:\/\/promotelabs.link\/Intercom\" target=\"_blank\" rel=\" http:\/\/promotelabs.link\/Intercom\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11010 size-full\" src=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-interface.jpg\" sizes=\"auto, (max-width: 899px) 100vw, 899px\" srcset=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-interface.jpg 899w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-interface-300x175.jpg 300w, https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2016\/12\/I-interface-768x448.jpg 768w\" alt=\"Intercom Help Desk Software\" width=\"899\" height=\"525\" \/><\/a><\/p>\n<p><strong>Price<\/strong>: Intercom offers three platforms that you can use individually, or integrate for a complete solution. These platforms include:<\/p>\n<ul>\n<li>Acquire, which is where your support staff can chat with prospects.<\/li>\n<li>Engage, which is where you can send targeted messages to customers through email and in-app messages.<\/li>\n<li>Support, which is where your customers can ask their questions and receiving support.<\/li>\n<\/ul>\n<p>Pricing starts at $49 per month each for the Acquire and Support platforms, and $53 per month for the Engage platform.<\/p>\n<p>Unlike other help desk platforms, Intercom does not charge a price per agent, and you can have unlimited agents. Instead, pricing is based on the number of people you track and communicate with. This automatically adjusts as your business grows and you start tracking more people.<\/p>\n<p><strong>Who can use it<\/strong>: This is a great option for those offering SAAS, as well as anyone wanting to offer real-time chatting.<\/p>\n<h6><strong>PROS<\/strong>:<\/h6>\n<p>Here\u2019s what we like about Intercom:<\/p>\n<div class=\"su-list su-list-style-\">\n<ul>\n<li><i class=\"fa fa-plus-circle\"><\/i>Unique system with comprehensive customer tracking. This is one of Intercom\u2019s strongest selling points.<\/li>\n<\/ul>\n<ul>\n<li><i class=\"fa fa-plus-circle\"><\/i>Beautiful beacon and chat window. These professional design touches inspire confidence in your prospects and customers.<\/li>\n<\/ul>\n<\/div>\n<h6><strong>CONS<\/strong>:<\/h6>\n<p>Here\u2019s what we don\u2019t like about Intercom:<\/p>\n<div class=\"su-list su-list-style-\">\n<ul>\n<li><i class=\"fa fa-minus-circle\"><\/i>Expensive, confusing and unclear pricing plans and terms. Because of its multiple platforms with multiple sliding-scale pricing, it can be confusing to easily do any pricing comparisons.<\/li>\n<\/ul>\n<ul>\n<li><i class=\"fa fa-minus-circle\"><\/i>May create a load on your support staff. That\u2019s because Intercom focuses on live chat, so users are going to expect instant responses. You\u2019ll need to have the staff available to effectively cover your desk during peak times.<\/li>\n<\/ul>\n<ul>\n<li><i class=\"fa fa-minus-circle\"><\/i>Can be confusing to track conversations. That\u2019s because the system is based on \u201cchats\u201d rather than tickets.<\/li>\n<\/ul>\n<ul>\n<li><i class=\"fa fa-minus-circle\"><\/i>System runs slow at times. During our tests we had slow response times occasionally. Since you\u2019re doing live chats, you need this feature to be as fast as possible to offer timely help.<\/li>\n<\/ul>\n<\/div>\n<p>[su_note note_color=&#8221;#169016&#8243; text_color=&#8221;#feffff&#8221;]<em><strong> If you\u2019d like to learn more about Intercom\u2019s integrated knowledge base and help desk by getting started for free, check them out by clicking the button below.<\/strong><\/em><\/p>\n<p style=\"text-align: center;\">[su_button url=&#8221; http:\/\/promotelabs.link\/Intercom&#8221; target=&#8221;blank&#8221; style=&#8221;flat&#8221; background=&#8221;#ffffff&#8221; color=&#8221;#14750f&#8221; size=&#8221;7&#8243; center=&#8221;yes&#8221;]<strong>Click to Learn More About Intercom <\/strong>[\/su_button]<br \/>\n[\/su_note]<\/p>\n<p>[su_note note_color=&#8221;#169016&#8243; text_color=&#8221;#feffff&#8221;]If you want to compare more help desk services up to Intercom then check out our post &#8220;Help Desk Software Reviews &amp; Comparisons&#8221;[su_button url=&#8221;https:\/\/promotelabs.com\/blog\/help-desk-software-reviews-comparisons\/&#8221; style=&#8221;flat&#8221; background=&#8221;#ffffff&#8221; color=&#8221;#14750f&#8221; size=&#8221;7&#8243; center=&#8221;yes&#8221;]Click To Read [\/su_button][\/su_note]<br \/>\n<\/p>\n<div class=\"plb\">\n<style>.plb{font-size:18px;line-height:1.75;color:#1f2937}.plb h2{font-size:30px;line-height:1.25;margin:44px 0 14px;color:#0b1726;font-weight:800}.plb h3{font-size:22px;line-height:1.3;margin:28px 0 10px;color:#0b1726;font-weight:800}.plb p{margin:0 0 18px}.plb ul,.plb ol{margin:0 0 20px 22px}.plb li{margin:0 0 10px}.plb a{color:#1a8f3c;text-decoration:underline;text-underline-offset:3px}.plb .qa{background:#f1fbf4;border:1px solid #bfe8cc;border-left:5px solid #2ca749;border-radius:12px;padding:18px 22px;margin:4px 0 30px}.plb .qa b.l{display:block;color:#1a8f3c;font-size:13px;letter-spacing:.14em;margin-bottom:6px}.plb .qa p{margin:0}.plb table{width:100%;border-collapse:collapse;margin:8px 0 26px;font-size:16px}.plb th{background:#0b1726;color:#fff;text-align:left;padding:12px 14px}.plb td{border-bottom:1px solid #e5e7eb;padding:12px 14px;vertical-align:top}.plb tr:nth-child(even) td{background:#f8fafc}.plb .gift{display:flex;gap:20px;align-items:center;background:radial-gradient(600px 220px at 85% -40px,rgba(57,212,102,.35),rgba(11,23,38,0) 70%),#0b1726;border-radius:16px;padding:22px 24px;margin:30px 0;color:#e8eef6}.plb .gift img{width:120px;height:auto;border-radius:10px;flex:0 0 120px}.plb .gift b.t{display:block;color:#fff;font-size:21px;line-height:1.3;margin-bottom:6px}.plb .gift span.s{display:block;color:#c9d4e2;font-size:16px;line-height:1.55;margin-bottom:12px}.plb .gift a.g{display:inline-block;background:#2ca749 linear-gradient(180deg,#45d96d,#25a748);color:#fff!important;font-weight:800;font-size:16px;padding:11px 20px;border-radius:999px;text-decoration:none!important}.plb .note{color:#6b7280;font-size:15px;margin:0 0 22px}.plb .faq h3{font-size:20px;margin:22px 0 6px}@media(max-width:640px){.plb{font-size:17px}.plb h2{font-size:25px}.plb .gift{flex-direction:column;align-items:flex-start}.plb .gift img{width:100%;max-width:280px}}<\/style>\n<div class=\"gift\"><img decoding=\"async\" src=\"https:\/\/promotelabs.com\/wp-content\/uploads\/2026\/11\/PromoteLabs-Free-Gifts-Sidebar.jpg\" alt=\"8 free gifts from PromoteLabs\" loading=\"lazy\"><\/p>\n<div><b class=\"t\">Grab 8 free products you can own<\/b><span class=\"s\">Get 8 free Private Label and White Label products to use as lead magnets, bonuses and gifts. Worth $2,300+, yours at $0.<\/span><a class=\"g\" href=\"https:\/\/promotelabs.com\/free-gifts\/\" target=\"_blank\" rel=\"noopener\">Claim My Free Gifts &gt;&gt;<\/a><\/div>\n<\/div>\n<h2>Related reading<\/h2>\n<ul>\n<li><a href=\"https:\/\/promotelabs.com\/blog\/best-help-desk-software-small-business\/\">Best help desk software for small business<\/a><\/li>\n<li><a href=\"https:\/\/promotelabs.com\/blog\/zen-desk-help-desk-software-review\/\">Zendesk review<\/a><\/li>\n<li><a href=\"https:\/\/promotelabs.com\/blog\/helpscout-help-desk-software-review\/\">Help Scout review<\/a><\/li>\n<li><a href=\"https:\/\/promotelabs.com\/blog\/online-business-checklist\/\">The online business checklist<\/a><\/li>\n<\/ul>\n<h2>Frequently Asked Questions<\/h2>\n<div class=\"faq\">\n<h3>How much does Intercom cost?<\/h3>\n<p>Seats cost $29, $85 or $132 per person a month billed yearly, plus $0.99 for each conversation Fin AI resolves.<\/p>\n<h3>Is Intercom now called Fin?<\/h3>\n<p>The company renamed itself Fin in May 2026. The Intercom help desk product still uses the Intercom name.<\/p>\n<h3>Did Salesforce buy Intercom?<\/h3>\n<p>Salesforce signed an agreement in June 2026 to acquire Fin, formerly Intercom, for about $3.6 billion. The deal was expected to close after approvals.<\/p>\n<h3>Is Intercom good for small businesses?<\/h3>\n<p>Essential is affordable for small teams, but Fin resolution fees add up with volume, so estimate your monthly AI resolutions first.<\/p>\n<\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How much does Intercom cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Seats cost $29, $85 or $132 per person a month billed yearly, plus $0.99 for each conversation Fin AI resolves.\"}},{\"@type\":\"Question\",\"name\":\"Is Intercom now called Fin?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The company renamed itself Fin in May 2026. The Intercom help desk product still uses the Intercom name.\"}},{\"@type\":\"Question\",\"name\":\"Did Salesforce buy Intercom?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Salesforce signed an agreement in June 2026 to acquire Fin, formerly Intercom, for about $3.6 billion. The deal was expected to close after approvals.\"}},{\"@type\":\"Question\",\"name\":\"Is Intercom good for small businesses?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Essential is affordable for small teams, but Fin resolution fees add up with volume, so estimate your monthly AI resolutions first.\"}}]}<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Updated for 2027 by the PromoteLabs team. The 2027 summary below is current; our original review follows it. QUICK ANSWER Intercom is an AI-first customer service platform built around Fin, its AI agent. Seats cost $29, $85 or $132 per person a month billed yearly, and Fin charges $0.99 for each conversation it resolves. In [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":11259,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":"","tve_updated_post":"","tve_custom_css":"","tve_user_custom_css":"","tve_globals":{},"tcb2_ready":0,"tcb_editor_enabled":0,"tve_landing_page":"","_tve_header":"","_tve_footer":""},"categories":[40],"tags":[],"class_list":["post-11095","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-review-and-feature-guides","post-wrapper","thrv_wrapper"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intercom Review 2027: Pricing, Fin AI &amp; Features<\/title>\n<meta name=\"description\" content=\"Intercom seats start at $29 a month billed yearly, plus $0.99 per Fin AI resolution. Our 2027 review covers plans, the Fin rebrand and who it suits.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intercom Review 2027: Pricing, Fin AI &amp; Features\" \/>\n<meta property=\"og:description\" content=\"Intercom seats start at $29 a month billed yearly, plus $0.99 per Fin AI resolution. Our 2027 review covers plans, the Fin rebrand and who it suits.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/\" \/>\n<meta property=\"og:site_name\" content=\"PromoteLabs Blog\" \/>\n<meta property=\"article:published_time\" content=\"2017-01-14T06:08:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-08T03:50:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/Intercom-Review.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"PromoteLabs Marketing Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"PromoteLabs Marketing Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/\"},\"author\":{\"name\":\"PromoteLabs Marketing Team\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#\\\/schema\\\/person\\\/6cd4a6b13bb293932f2d61081bcce0d6\"},\"headline\":\"Intercom | Help Desk Software Review\",\"datePublished\":\"2017-01-14T06:08:30+00:00\",\"dateModified\":\"2026-11-08T03:50:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/\"},\"wordCount\":1351,\"commentCount\":2,\"image\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/Intercom-Review.jpg\",\"articleSection\":[\"Review And Feature Guides\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/\",\"url\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/\",\"name\":\"Intercom Review 2027: Pricing, Fin AI & Features\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/Intercom-Review.jpg\",\"datePublished\":\"2017-01-14T06:08:30+00:00\",\"dateModified\":\"2026-11-08T03:50:49+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#\\\/schema\\\/person\\\/6cd4a6b13bb293932f2d61081bcce0d6\"},\"description\":\"Intercom seats start at $29 a month billed yearly, plus $0.99 per Fin AI resolution. Our 2027 review covers plans, the Fin rebrand and who it suits.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/#primaryimage\",\"url\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/Intercom-Review.jpg\",\"contentUrl\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/Intercom-Review.jpg\",\"width\":1200,\"height\":600,\"caption\":\"Intercom Review\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/intercom-help-desk-software-review\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Intercom | Help Desk Software Review\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/\",\"name\":\"PromoteLabs Blog\",\"description\":\"The Art &amp; Science of Better Marketing\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/#\\\/schema\\\/person\\\/6cd4a6b13bb293932f2d61081bcce0d6\",\"name\":\"PromoteLabs Marketing Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/4d1b6f4faa6acedafd84e106fb07821717a3d33228a6f57a2e98502f41681004?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/4d1b6f4faa6acedafd84e106fb07821717a3d33228a6f57a2e98502f41681004?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/4d1b6f4faa6acedafd84e106fb07821717a3d33228a6f57a2e98502f41681004?s=96&d=mm&r=g\",\"caption\":\"PromoteLabs Marketing Team\"},\"description\":\"The PromoteLabs Marketing Team has been building and teaching online businesses for more than 20 years. We have helped hundreds of thousands of entrepreneurs and generated over $30 million in sales. We created software including ProductDyno, EmailDyno and PostGopher, plus dozens of other apps and products, several of which we have successfully sold over the years. Today we are on the front line of AI, building our own proprietary AI tools and AI agent systems, including the AI Execution Engine. We are builders, not commentators: everything we publish comes from what we have actually built, tested and sold.\",\"sameAs\":[\"https:\\\/\\\/promotelabs.com\\\/\"],\"url\":\"https:\\\/\\\/promotelabs.com\\\/blog\\\/author\\\/promotelabs-team\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Intercom Review 2027: Pricing, Fin AI & Features","description":"Intercom seats start at $29 a month billed yearly, plus $0.99 per Fin AI resolution. Our 2027 review covers plans, the Fin rebrand and who it suits.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/","og_locale":"en_US","og_type":"article","og_title":"Intercom Review 2027: Pricing, Fin AI & Features","og_description":"Intercom seats start at $29 a month billed yearly, plus $0.99 per Fin AI resolution. Our 2027 review covers plans, the Fin rebrand and who it suits.","og_url":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/","og_site_name":"PromoteLabs Blog","article_published_time":"2017-01-14T06:08:30+00:00","article_modified_time":"2026-11-08T03:50:49+00:00","og_image":[{"width":1200,"height":600,"url":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/Intercom-Review.jpg","type":"image\/jpeg"}],"author":"PromoteLabs Marketing Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"PromoteLabs Marketing Team","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/#article","isPartOf":{"@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/"},"author":{"name":"PromoteLabs Marketing Team","@id":"https:\/\/promotelabs.com\/blog\/#\/schema\/person\/6cd4a6b13bb293932f2d61081bcce0d6"},"headline":"Intercom | Help Desk Software Review","datePublished":"2017-01-14T06:08:30+00:00","dateModified":"2026-11-08T03:50:49+00:00","mainEntityOfPage":{"@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/"},"wordCount":1351,"commentCount":2,"image":{"@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/#primaryimage"},"thumbnailUrl":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/Intercom-Review.jpg","articleSection":["Review And Feature Guides"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/","url":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/","name":"Intercom Review 2027: Pricing, Fin AI & Features","isPartOf":{"@id":"https:\/\/promotelabs.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/#primaryimage"},"image":{"@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/#primaryimage"},"thumbnailUrl":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/Intercom-Review.jpg","datePublished":"2017-01-14T06:08:30+00:00","dateModified":"2026-11-08T03:50:49+00:00","author":{"@id":"https:\/\/promotelabs.com\/blog\/#\/schema\/person\/6cd4a6b13bb293932f2d61081bcce0d6"},"description":"Intercom seats start at $29 a month billed yearly, plus $0.99 per Fin AI resolution. Our 2027 review covers plans, the Fin rebrand and who it suits.","breadcrumb":{"@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/#primaryimage","url":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/Intercom-Review.jpg","contentUrl":"https:\/\/promotelabs.com\/blog\/wp-content\/uploads\/2018\/03\/Intercom-Review.jpg","width":1200,"height":600,"caption":"Intercom Review"},{"@type":"BreadcrumbList","@id":"https:\/\/promotelabs.com\/blog\/intercom-help-desk-software-review\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/promotelabs.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Intercom | Help Desk Software Review"}]},{"@type":"WebSite","@id":"https:\/\/promotelabs.com\/blog\/#website","url":"https:\/\/promotelabs.com\/blog\/","name":"PromoteLabs Blog","description":"The Art &amp; Science of Better Marketing","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/promotelabs.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/promotelabs.com\/blog\/#\/schema\/person\/6cd4a6b13bb293932f2d61081bcce0d6","name":"PromoteLabs Marketing Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/4d1b6f4faa6acedafd84e106fb07821717a3d33228a6f57a2e98502f41681004?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4d1b6f4faa6acedafd84e106fb07821717a3d33228a6f57a2e98502f41681004?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4d1b6f4faa6acedafd84e106fb07821717a3d33228a6f57a2e98502f41681004?s=96&d=mm&r=g","caption":"PromoteLabs Marketing Team"},"description":"The PromoteLabs Marketing Team has been building and teaching online businesses for more than 20 years. We have helped hundreds of thousands of entrepreneurs and generated over $30 million in sales. We created software including ProductDyno, EmailDyno and PostGopher, plus dozens of other apps and products, several of which we have successfully sold over the years. Today we are on the front line of AI, building our own proprietary AI tools and AI agent systems, including the AI Execution Engine. We are builders, not commentators: everything we publish comes from what we have actually built, tested and sold.","sameAs":["https:\/\/promotelabs.com\/"],"url":"https:\/\/promotelabs.com\/blog\/author\/promotelabs-team\/"}]}},"_links":{"self":[{"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/posts\/11095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/comments?post=11095"}],"version-history":[{"count":0,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/posts\/11095\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/media\/11259"}],"wp:attachment":[{"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/media?parent=11095"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/categories?post=11095"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/promotelabs.com\/blog\/wp-json\/wp\/v2\/tags?post=11095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}