Refund Policy

Last updated: November 8, 2026

This policy applies to everything you buy from Promote Labs Inc., including PromoteLabs.com, ProductDyno and our AI tools, licenses and bonus subscriptions. It's part of our Terms and Conditions.

• 30-day money-back guarantee: if you're not happy with your first purchase of a product, email privacy@promotelabs.com within 30 days and we'll refund it. This applies once per customer per product.
• Monthly and annual plans: cancel anytime from your account, from the platform you bought through, or by email. You won't be charged again, and you keep access until the end of the period you paid for. Renewal charges aren't refunded after the guarantee period, except where the law requires (for example, some states and countries require a refund if you cancel soon after an annual renewal).
• Annual renewal reminders: where the law requires, we email you before an annual plan renews, with the price, the date and how to cancel.
• Bought through a marketplace: if you bought through a platform such as JVZoo, WarriorPlus or ClickBank, that platform processes the refund; email us and we'll help.
• One-time purchases: covered by the money-back guarantee above; see Section 8 of the Terms for what "lifetime" means.
• Downloads, licenses and done-for-you content: once delivered, they're covered only by the guarantee period. If a refund is given, your license to use the content ends and you must stop using it.
• Subscription bonuses (for example, CommissionGorilla monthly done-for-you bonuses): cancelling or refunding a subscription ends access to its ongoing bonuses. Download and set up anything you want to keep before cancelling; content you already downloaded under a personal license may be kept unless a refund was issued.
• How refunds are paid: to the original payment method, usually within 5 to 10 business days.
• EU and UK customers: when you buy, you agree that digital content and services start right away, which ends the 14-day withdrawal right once delivery begins. Our money-back guarantee still applies.
• Chargebacks: please contact us first; we resolve most issues within a day.

Questions: privacy@promotelabs.com.

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