This Is The Quick And Easy Way To Save $1800 Or 90 Hours In Your Business This Year

Consider this for a moment…

According to a recent survey, 70% of small business owners reported that they spent an average of 15 minutes per day answering support questions.

At first glance, that doesn’t seem like a whole lot. No big deal, right?

But add that up across an entire year, and now we’re talking just over 90 hours of time. That’s more than two “full time” weeks’ worth of work just spent fielding customer requests every year.

Customer service costs what?!

And if you outsource this task?

At $20 an hour for good customer care, you’re talking $1800 a year minimum. But it’s actually more likely that you’re going to need to hire someone for at least an hour a day, because who is going to agree to work for 15 minutes per day for you?

So now we’re talking tens of thousands of dollars every single year just to have someone fielding your customer service inquiries.

The kicker is…

It’s not enough. Sure, if you have a small business where you only get an inquiry or two a day, it may *feel* like enough to you to spend 15 minutes a day answering questions. But to the person on the receiving end, it doesn’t feel like enough.

Because here’s the thing…

Whether it is you or a freelancer handling customer service, you’re simply not there around the clock. And I’m betting some of those inquiries come overnight, or perhaps over the weekend when you’re not there to answer them.

So here’s what happens…

If it’s a pre-sale question coming in where the prospect needs to wait hours or even days for an answer, he’s going to move on. He’s going to find a competitor who gives him the answers he needs.

If it’s a post-sale question that’s not getting answered fast, then you’re going to end up with a frustrated, upset and unsatisfied customer. In turn this can lead to no repeat sales, refund requests, or even a customer that complains about his bad experience with you on social media. And that’s bad for business.

So what’s the solution?

It’s this: install a customer-service bot on your website.

Just as the name suggests, this is a bot (like Chit Chat Chimp) that actually fields questions from customers and then replies based on answers you’ve supplied to the bot.

Your bot can answer most any question, as long as it’s been trained to answer that particular question. And every time a visitor asks a question, you get more insight into what your prospects and customers want and need, which helps you better serve them.

Let me give you a quick list of examples of the types of pre-sale and post-sale inquiries you might train your bot to field:
  • Do you have an owner’s manual?
  • How do install this app?
  • How do I get a refund?
  • Does this product come with a guarantee?
  • Do you have any coupons or discounts?
  • I lost my password/username.
  • How do I change my account information?
  • I am having troubles logging in.
  • I keep getting an error code.
  • Do you offer expedited shipping?

Those are just a few examples. I’m betting you get lots of questions just like this every month, and many more that aren’t listed.

Now imagine that instead of having to tediously field these same questions over and over again yourself, you install a bot on your website to do it for. When visitors arrive on your site, the bot pops up and asks if it can help them with anything. And when they go to your customer service page, your bot is right there fielding questions.

Sounds pretty exciting, right?

Here are the other advantages of using a bot:

  • Your visitors’ questions are answered instantly. No more waiting hours or days for answers. This creates happier, more satisfied customers, which in turn leads to repeat buyers.
  • You save at least $1800 or 90 hours per year, depending on whether you outsource customer service or do it yourself. This frees up your time and money to focus on the other important tasks in your business.
  • Your bot never calls in sick or takes time off. You never have to worry about your got misrepresenting your company, giving your customers “attitude,” calling in sick, or doing anything to damage your business.
  • Your bot gets smarter over time. You are in complete control of how your bot answers questions. And the more questions your bot fields, the smarter it becomes over time – meaning its accuracy and usefulness will improve, as will your customers’ satisfaction.

As you can see, there are a lot of really good reasons to install a customer service bot on your site. But if you’ve ever thought about it before, you probably also think there is one big reason to NOT install one: namely, expense.

Good news…

While bots used to be expensive, today there is a solution where just about any business owner can quickly, easily and affordably install a bot on their site – no technical experience or coding required!

To learn more about how to harness this exciting technology for yourself and start saving a whole lot of time and money, go to our post “Is The Chatter Bot Leveling The Playing Field?” And do it now, because you don’t want to lose another customer!

I think you may be surprised at just how easy and affordable it is to get your own customer service bot up and running (even as soon as today)!

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