This Is The Quick And Easy Way To Save $1800 Or 90 Hours In Your Business This Year
Consider this for a moment…
According to a recent survey, 70% of small business owners reported that they spent an average of 15 minutes per day answering support questions.
At first glance, that doesn’t seem like a whole lot. No big deal, right?
But add that up across an entire year, and now we’re talking just over 90 hours of time. That’s more than two “full time” weeks’ worth of work just spent fielding customer requests every year.
And if you outsource this task?
At $20 an hour for good customer care, you’re talking $1800 a year minimum. But it’s actually more likely that you’re going to need to hire someone for at least an hour a day, because who is going to agree to work for 15 minutes per day for you?
So now we’re talking tens of thousands of dollars every single year just to have someone fielding your customer service inquiries.
The kicker is…
It’s not enough. Sure, if you have a small business where you only get an inquiry or two a day, it may *feel* like enough to you to spend 15 minutes a day answering questions. But to the person on the receiving end, it doesn’t feel like enough.
Because here’s the thing…
Whether it is you or a freelancer handling customer service, you’re simply not there around the clock. And I’m betting some of those inquiries come overnight, or perhaps over the weekend when you’re not there to answer them.
So here’s what happens…
If it’s a pre-sale question coming in where the prospect needs to wait hours or even days for an answer, he’s going to move on. He’s going to find a competitor who gives him the answers he needs.
If it’s a post-sale question that’s not getting answered fast, then you’re going to end up with a frustrated, upset and unsatisfied customer. In turn this can lead to no repeat sales, refund requests, or even a customer that complains about his bad experience with you on social media. And that’s bad for business.
So what’s the solution?
It’s this: install a customer-service bot on your website.
Just as the name suggests, this is a bot (like Chit Chat Chimp) that actually fields questions from customers and then replies based on answers you’ve supplied to the bot.
Your bot can answer most any question, as long as it’s been trained to answer that particular question. And every time a visitor asks a question, you get more insight into what your prospects and customers want and need, which helps you better serve them.
Now imagine that instead of having to tediously field these same questions over and over again yourself, you install a bot on your website to do it for. When visitors arrive on your site, the bot pops up and asks if it can help them with anything. And when they go to your customer service page, your bot is right there fielding questions. Sounds pretty exciting, right?
Now imagine that instead of having to tediously field these same questions over and over again yourself, you install a bot on your website to do it for. When visitors arrive on your site, the bot pops up and asks if it can help them with anything. And when they go to your customer service page, your bot is right there fielding questions.
Sounds pretty exciting, right?As you can see, there are a lot of really good reasons to install a customer service bot on your site. But if you’ve ever thought about it before, you probably also think there is one big reason to NOT install one: namely, expense.
While bots used to be expensive, today there is a solution where just about any business owner can quickly, easily and affordably install a bot on their site – no technical experience or coding required!
I think you may be surprised at just how easy and affordable it is to get your own customer service bot up and running (even as soon as today)!