I have several of the products Promote Labs offers, and have had the pleasure of working with the Customer Happiness folks a number of times before — and usually it’s just a case of me not quite understanding a process, or missing a step.
But with one product, they simply went above and beyond.
I’ve recently switched over to a newer email service which was supported in general terms but which was not set up to link to specific campaigns within the software.
I explained the problem, and both Donna E. and Jennifer T. worked with me to connect me to the engineers, make sure they had what they needed to essentially build a new piece of software with the app to work with my email provider’s specific needs… and the results were flawless.
If you have a problem, THIS is what you hope customer support will be.
