I now own several of the “Gorilla” suite and have had several opportunities to interact with the customer service team for things like upgrades, a password glitch, and a renewal. They always respond very quickly, not just with an automated response, but with personal attention that lets me know they are working on my request. My most recent issue came up on the weekend, and even though they are at reduced staff, the requests were handled in the same manner, but they actually got things taken care of.
Quick response, personal attention and an explanation of the action taken and the problem or question fixed. You are the Gold Standard for customer service in this industry!